Sreenivas Rao

Sreenivas Rao Email and Phone Number

Oracle CX Architect and Oracle certified Service Cloud (RightNow CRM/B2C Service) Functional Consultant, Field Service Functional Consultant @ Oracle
redwood shores, california, united states
Sreenivas Rao's Location
Andhra Pradesh, India, India
Sreenivas Rao's Contact Details

Sreenivas Rao work email

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About Sreenivas Rao

I am currently working as a Solution Architect at Oracle India Pvt. Ltd. and I have total 16 years of experience in Oracle CX products like Oracle Service Cloud (B2C Service/RightNow CRM), Oracle Field Service Cloud (OFSC/TOA), Oracle Policy Automation/Oracle Intelligent Advisor.My Role has below responsibilities.Conducting Customer Workshops to gather requirements.Designing the workflow of business processes.Incorporating New Requirements in the product.Identify the gaps/customizationspreparing the Functional Design DocumentsWork with team to configure the systemConducting Playbacks with CustomersTrain the Users Performing Unit Testing.Post Implementation supportPreparing documents like Existing Process, TO-BE Process, Business process Mapping, GAP Analysis, GAP Fulfilment, and UAT.

Sreenivas Rao's Current Company Details
Oracle

Oracle

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Oracle CX Architect and Oracle certified Service Cloud (RightNow CRM/B2C Service) Functional Consultant, Field Service Functional Consultant
redwood shores, california, united states
Website:
oracle.com
Employees:
184101
Sreenivas Rao Work Experience Details
  • Oracle
    Cx Architect
    Oracle Jan 2016 - Present
    India
    Oracle CX Architect and Oracle certified Oracle Service Cloud (RightNow CRM) Functional Consultant, Field Service Functional Consultant
    View
  • Crmit Solutions
    Lead Business Consultant
    Crmit Solutions Oct 2014 - Jan 2016
    India
    View
  • Capgemini
    Oracle Service Cloud Functional Lead
    Capgemini Oct 2013 - Sep 2014
    India
    View
  • Mahindra Satyam
    Rightnow Crm Functional Consultant
    Mahindra Satyam Apr 2010 - Sep 2013
    India
    View

Sreenivas Rao Education Details

Frequently Asked Questions about Sreenivas Rao

What company does Sreenivas Rao work for?

Sreenivas Rao works for Oracle

What is Sreenivas Rao's role at the current company?

Sreenivas Rao's current role is Oracle CX Architect and Oracle certified Service Cloud (RightNow CRM/B2C Service) Functional Consultant, Field Service Functional Consultant.

What is Sreenivas Rao's email address?

Sreenivas Rao's email address is sr****@****ail.com

What schools did Sreenivas Rao attend?

Sreenivas Rao attended Sri Krishnadevaraya University.

Who are Sreenivas Rao's colleagues?

Sreenivas Rao's colleagues are Iliyas Khan, Claire Wei, Elena Negrea, Jason Chunchi, Alberto Mosca, Om Garg, Teresa Butler.

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