With over 9 years of professional experience, I’ve had the opportunity to work in diverse roles across Customer Success, Professional Services, Tech Support, Escalations, Engineering, and QA. My career has been shaped by collaborating with customers, vendors, and partners to deliver impactful solutions in both technical and customer-focused capacities.I’m passionate about bridging the gap between technology and customer success, and I’ve developed expertise in areas such as:Customer Onboarding & Account ManagementEscalations Management & Best Practices TrainingProduct Training & Project ManagementBusiness Review PresentationsSDLC & Agile MethodologiesCI/CD & DevOpsAutomation (Functional, API, and Manual Testing)Startups & SaaS/Cloud ApplicationsReporting, Excel, HTML/CSS, and JavaScript (Basics)AI-based Test Automation (Sauce Lowcode/Autonomiq)My experience working with startups and SaaS platforms has given me a well-rounded perspective on technology’s role in driving business outcomes. I’m always eager to tackle new challenges and continue growing in the evolving tech landscape.