• Leading the Service Operations team• SLA Management• Incident Management – On high priority(P0, P1 & Critical P2) Network, Wintel, IPT & Tools related incidents• Escalation handling – From both internal and customer/client side.• Engagement - Business and Internal Stakeholders• Ticket Breach Analysis and taking necessary actions to improve the process• Finding the process gaps and coming up with POAs to bridge those• Participating the Business Review… Show more • Leading the Service Operations team• SLA Management• Incident Management – On high priority(P0, P1 & Critical P2) Network, Wintel, IPT & Tools related incidents• Escalation handling – From both internal and customer/client side.• Engagement - Business and Internal Stakeholders• Ticket Breach Analysis and taking necessary actions to improve the process• Finding the process gaps and coming up with POAs to bridge those• Participating the Business Review Meetings• Finding the Operational highlights and publishing Daily Dashboard to the stakeholders• Preparation and submission of various Reports to the internal and external stakeholders Show less

• Gathering platform customization requirements and feedbacks from clients/partners.• Following up with the internal teams and getting the work done before deadline and thereby assuring maximum customer satisfaction.• Providing support to customers & partners regarding any platform related and service related issues and requests.• Managing the Support team.• Continuous monitoring of the working of servers, channels, software platforms and the other Data center equipment.• L1… Show more • Gathering platform customization requirements and feedbacks from clients/partners.• Following up with the internal teams and getting the work done before deadline and thereby assuring maximum customer satisfaction.• Providing support to customers & partners regarding any platform related and service related issues and requests.• Managing the Support team.• Continuous monitoring of the working of servers, channels, software platforms and the other Data center equipment.• L1 troubleshooting of Server/Hosts/Channel related issues via ssh, putty, switchbot & PDU.• Updating the status of work to the Onsite Manager via call.• Preparation of team’s shift roster and submitting the monthly timesheet. Show less

• Monitoring the performance and status of network infrastructures.• Voice/email support to global clients regarding network issues• Performing L1 troubleshoot on network devices.• Raising tickets by assigning it to the respective queue/group• Whitelisting/Blacklisting of email addresses and websites.• Releasing and blocking of SPAM emails.

• Gathering product customization and feedback requests from customers/dealers and getting it delivered with the desired updates.• Following up with the internal and external teams to get the product delivered before deadline and thereby assuring maximum customer satisfaction.• Providing technical support regarding eSSL biometric devices and the applications by taking access of the customer’s/dealer’s server system via Team viewer, Ammyadmin, RDC, etc.• Configuration and hosting of… Show more • Gathering product customization and feedback requests from customers/dealers and getting it delivered with the desired updates.• Following up with the internal and external teams to get the product delivered before deadline and thereby assuring maximum customer satisfaction.• Providing technical support regarding eSSL biometric devices and the applications by taking access of the customer’s/dealer’s server system via Team viewer, Ammyadmin, RDC, etc.• Configuration and hosting of eSSL web applications in IIS.• Training and Demonstration of Biometric Products to Dealers & Clients• Providing Technical Support in Biometric Devices like IP Based Standalone, Proximity, Finger Print, Face Recognition, Multi-Biometric Identification Devices• Preparation of daily work reports Show less

• Installation, Configuration & Troubleshooting of PCs, router, switch, etc in the Office network.• Giving biometric devices and software related support to customers by visiting the site and by taking remote access of their PC.• Configuring IIS.• Installation and configuration of MS Access and MS SQL Databases.• Installation & Testing of punching machines, IP and Analog Cameras wireless devices such as water meter, temperature & humidity, Battery management system, A/C meter… Show more • Installation, Configuration & Troubleshooting of PCs, router, switch, etc in the Office network.• Giving biometric devices and software related support to customers by visiting the site and by taking remote access of their PC.• Configuring IIS.• Installation and configuration of MS Access and MS SQL Databases.• Installation & Testing of punching machines, IP and Analog Cameras wireless devices such as water meter, temperature & humidity, Battery management system, A/C meter, etc.• Troubleshooting problems with the Biometric devices.• Preparing the daily site visit report. Show less

UK-Outbound-Sales- Voice process