Novell System Support Business Analyst (Lowe'S Companies, Inc.)
Mooresville, Nc & Kolkata, India
•Studied existing business application and processes, collected end user requirements, analyzed sources of leakage and suggested the improvised Business Process Modeling.•Facilitated and managed Joint Application Development (JAD) sessions with committee of SMEs (Subject Matter Experts) from various business areas to gather Business Requirement and Functional Requirement.•Identified, researched, investigated, analyzed, defined and documented Business Processes.•Performed Business Process Modeling using Visio.•Created workflow diagrams, flowcharts, activity diagrams, functional matrices and use case diagrams.•Acted as liaison between functional business units and application team managers to assist in defining scope, requirements, functions, and priorities of applicable business system related projects.•Translated the business requirements into several Use case documents by clearly defining the scope for each use case and the desired system output.•Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and created business rules catalog to ensure all critical requirements are not missed.•Participated in the planning and execution of the UAT effort. Guided team in writing test cases, developing test scenarios and test data besides action as liaison between technical team and testing team to resolve issues and defects.•Responsible for Impact analysis and change management.•Coordinated and collaborated the business, operations and the technical areas throughout the project life cycle.•Prepared Enterprise Process Document (EPD) and Service Maintenance Technical Document (SMTD) during the Knowledge Acquisition phase.•Handled Helpdesk tickets, service requests and incidents for maximum closure.•Performed business as usual (BAU) activities like scheduling jobs and system tasks.•Presented reports to management and provided user training and acceptance tests.