Simon Robinson Email and Phone Number
Simon Robinson personal email
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Simon Robinson is one of the pioneers of customer experience, co-authoring in 1995 the world’s first article on customer experience strategy. In the 1990s he was the business development manager responsible for smart phones at British Telecom (BT Cellnet/O2) and co-founder of Genie Internet, one of the UK’s first startup unicorns, developed inside BT Group. He continues to innovate to the present day, creating systemic CX frameworks and tools such as the Customer Centricity Strategy Framework, the Holonomic Circle and the New 4Ps. He was recently recognised by Technology Magazine as a trailblazer for his contributions to innovation in mobile internet, deep tech and as being a co-creator of the Holonomics Approach.He is the CEO (Worldwide) of Holonomics with over three decades of experience working with the world’s largest brands across the UK, Europe, North America, South America and Asia in customer experience design, innovation, mapping and implementation of strategy, and organisational transformation. In addition to business consultancy, he is an international keynote speaker, a best selling author, including Designing Customer Experiences with Soul: How to Build Products, Services and Brands that People Genuinely Love (2024), Deep Tech and the Amplified Organisation (2021) and Holonomics: Business Where People and Planet Matter (2014). He is a Harvard Business Review author, advisor to PhD and masters degree students, and a mentor and advisory board member of a number of North American, European and Brazilian startups.
Holonomics
View- Website:
- holonomics.co.uk
- Employees:
- 3
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CeoHolonomics Feb 2019 - Present -
Co-FounderHolonomics Jan 2014 - PresentSão Paulo Area, BrazilHolonomics is a business consultancy that supports organisations in their transformation processes based on the New 4Ps – Platforms, Purpose, People and Planet. We elevate enterprises through our consultancy, we scale our knowledge globally through Holonomics Publishing, and we amplify impact through our courses and workshops. We are specialists in the areas of mapping and implementing strategy, customer experience, employee experience, change management and deep tech. -
Co-FounderHolonomics Publishing Jan 2017 - PresentLondon, United KingdomHolonomics Publishing is the international publishing division of Holonomics Education. Our mission is to publish books which are inspired by the philosophy of Holonomics and the five universal human values of peace, truth, love, right-action and non-violence.www.holonomics.pub
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Advisory Board MemberFullcircle Nov 2022 - PresentSão Paulo, Brazil -
Co-FounderDeep Tech Network Aug 2018 - Present -
International Lecturer In Innovation, Strategy And HolonomicsSustentare - Escola De Negócios May 2011 - PresentBrazilSustentare is unique in Brazil in offering Holonomics as a foundation module to its MBA and postgraduate courses. It is not taught separately, but is always associated with another theme such as innovation, strategy, education, or leadership for example. Students learn how to see both the theme and the content of what is taught, and also the wider context. Wilmar Cidral, founder of Sustentare says that Holonomics “changes the vision of students, enabling them to interpret the other… Show more Sustentare is unique in Brazil in offering Holonomics as a foundation module to its MBA and postgraduate courses. It is not taught separately, but is always associated with another theme such as innovation, strategy, education, or leadership for example. Students learn how to see both the theme and the content of what is taught, and also the wider context. Wilmar Cidral, founder of Sustentare says that Holonomics “changes the vision of students, enabling them to interpret the other modules differently, giving them a wider perspective. In placing the module on Holonomics at the start, students are able to see the forest, the whole picture, and afterwards, they start to enter the forest, seeing the trees, the grass, the roots, i.e. the parts. The understanding of a new subject is easier if you first see the forest.” Show less -
Guest LecturerPuc-Sp | Pontifícia Universidade Católica De São Paulo Sep 2016 - Aug 2018São Paulo Area, BrazilI am a guest lecturer running the course Transformational Design Thinking, a unique course which combines Designing Thinking with Holonomics and our Customer Experiences with Soul framework. This course helps people create new products, services and business opportunities which have a purpose which fully resonate with their personal values. The transformation starts with the expansion of consciousness of the designer, enabling them to create new systemic solutions at a higher level of… Show more I am a guest lecturer running the course Transformational Design Thinking, a unique course which combines Designing Thinking with Holonomics and our Customer Experiences with Soul framework. This course helps people create new products, services and business opportunities which have a purpose which fully resonate with their personal values. The transformation starts with the expansion of consciousness of the designer, enabling them to create new systemic solutions at a higher level of consciousness to those solutions which have previously come to pass. The course shows how design has to be developed from the perspective of the whole organisation, integrating the five universal human values, and where the source of creativity, innovation and insights are driven by the dynamic way of seeing. Show less -
Product ManagerWilliam Hill Jan 2005 - May 2009GibraltarInternet Operations Manager, including full profit and loss responsibility for William Hill Casino, William Hill Vegas, William Hill Games, William Hill Live Casino, and William Hill Virtual Sports.Increased Gross Win (profit) of £5.2m in 2005 to £30.1m in 2009 on William Hill instant gaming products.Responsible for £50m Gross Win, and Turnover of circa £850m across all products in 2007/2008.Launched William Hill Vegas, a new instant Casino in 2008.Launched William Hill Live… Show more Internet Operations Manager, including full profit and loss responsibility for William Hill Casino, William Hill Vegas, William Hill Games, William Hill Live Casino, and William Hill Virtual Sports.Increased Gross Win (profit) of £5.2m in 2005 to £30.1m in 2009 on William Hill instant gaming products.Responsible for £50m Gross Win, and Turnover of circa £850m across all products in 2007/2008.Launched William Hill Vegas, a new instant Casino in 2008.Launched William Hill Live Casino in partnership with Evolution Gaming.Responsible for games marketing strategy and implementation, customer marketing (acquisition, retention, and reactivation)Business owner of Next Generation platform requirements capture and service specificationBusiness owner for new Bonus Engine, Game Logs and Operational Reporting toolResponsible for rebranding and redesign of William Hill Arcade to William Hill GamesResponsible for identification, cultivation and management of high-value customers Show less -
Business Development ManagerI-Play Dec 2001 - Nov 2003LondresHead of dbi Distribution (May 2003), a distinct business unit of Digital Bridges. Ownership of games portfolio (product mix), cost and revenue centre, executive production Key Account manager for Disney, Cartoon Network, Sky, Mirror Group, GWR, and other media partners including games developers, television producers, television broadcasters, radio stations, print media, and web portalsProduct owner for “Your Games” interactive mobile games service, Sky Active, world first on… Show more Head of dbi Distribution (May 2003), a distinct business unit of Digital Bridges. Ownership of games portfolio (product mix), cost and revenue centre, executive production Key Account manager for Disney, Cartoon Network, Sky, Mirror Group, GWR, and other media partners including games developers, television producers, television broadcasters, radio stations, print media, and web portalsProduct owner for “Your Games” interactive mobile games service, Sky Active, world first on interactive television platformAccount manager for Samsung Electronics UK, launched Samsung branded game with Phones 4UProject Owner for Digital Bridges music services, including launch of Tagtone ringtone serviceReporting directly to CEO, account management, product management, customer requirements, marketing, and project management responsibilities; own revenue stream for media accounts Show less -
Co-Founder Of Genie Internet And Head Of Music, Games And EntertainmentO2 Uk Sep 1996 - Nov 2001LondresJoint Co-Founder and Head of Music, Games, Entertainment and Commerce, Genie UK, Genie Internet Limited, mmO² PLC (BT Wireless)Strategic, Partnership and Product Marketing responsibilities for Music, Games and EntertainmentOwnership of Product Roadmap and Business Case, including sales, revenue and cost-centre targetsOwnership of Customer Requirements Specifications, Technical Product Specifications and Bid ProposalsResponsible for roll-out of Genie’s UK billing and… Show more Joint Co-Founder and Head of Music, Games, Entertainment and Commerce, Genie UK, Genie Internet Limited, mmO² PLC (BT Wireless)Strategic, Partnership and Product Marketing responsibilities for Music, Games and EntertainmentOwnership of Product Roadmap and Business Case, including sales, revenue and cost-centre targetsOwnership of Customer Requirements Specifications, Technical Product Specifications and Bid ProposalsResponsible for roll-out of Genie’s UK billing and subscription functionality. Launched a range of branded services including Ministry of Sound, Player Talk, GenieStriker, NME, MTVApril 2000 – April 2001 Global Head of Music, Games and Entertainment, Genie, BT Openworld, BTStrategic responsibility for Genie’s global games, music and entertainment strategyResponsible for Genie’s global music, games and entertainment marketing requirement specificationsResponsible for delivering content and applications to Genie’s global Joint Ventures, Europe and Asia, including partnership with LG Telecom, South KoreaWon BT recognition award as joint Co-founder of GenieApril 1999 – April 2000 Business Development Manager, Genie Internet, BT CellnetKey Account Management – EMI, Virgin Music, HMV, Dotmusic, Ministry of SoundContent ownership – games, music, entertainment – genie.co.uk and WAP portalWorked in partnership with BT Cellnet to launch UK’s first WAP phoneResponsible for production of genie.co.uk web and wap music, games and entertainment channelsSeptember 1996 - April 1999Co-Founder of Genie, the world’s first Global Mobile Internet Service with 12m unique users worldwideBusiness Development, Commercial Negotiation and Project ManagementOwner of Customer Requirements Specifications, Proposals Developed BT Cellnet’s pre-WAP smart phone strategyKey Account Management responsibilities – Nokia, Motorola, Ericsson, Nortel, Sony, Alcatel, GemplusLaunched Barclaycard phone proposition and BT Cellnet’s SIM Card Over-the-Air server Show less -
Human Factors SpecialistBt Sep 1992 - Sep 1996Ipswich, United KingdomUser experience specialist responsible for user-centered requirements capture, usability testing and design of BT telecommunications products and services using ethnography, experimental design, focus groups, expert walkthroughs, questionnaires and the design of future scenarios.Developed the usability checklist for BT Cellnet.Designed interactive voice services for BT Chargecard and other network services.Member of the BT Callminder project developing the world's first… Show more User experience specialist responsible for user-centered requirements capture, usability testing and design of BT telecommunications products and services using ethnography, experimental design, focus groups, expert walkthroughs, questionnaires and the design of future scenarios.Developed the usability checklist for BT Cellnet.Designed interactive voice services for BT Chargecard and other network services.Member of the BT Callminder project developing the world's first voice-recognition messaging service.UX specialist providing consultancy for the BT One project in partnership with Ericsson. Show less
Simon Robinson Skills
Simon Robinson Education Details
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Distinction -
Psychology
Frequently Asked Questions about Simon Robinson
What company does Simon Robinson work for?
Simon Robinson works for Holonomics
What is Simon Robinson's role at the current company?
Simon Robinson's current role is CEO at Holonomics | Award-winning Customer Experience pioneer, best-selling author, startup mentor and creator of the New 4Ps.
What is Simon Robinson's email address?
Simon Robinson's email address is si****@****ail.com
What schools did Simon Robinson attend?
Simon Robinson attended University Of Plymouth, University Of Nottingham.
What are some of Simon Robinson's interests?
Simon Robinson has interest in Business Development, Innovation, Business Strategy, Product Marketing.
What skills is Simon Robinson known for?
Simon Robinson has skills like Strategic Planning, Entrepreneurship, Management, Leadership, Project Management, Mobile Devices, Product Marketing, Organizational Development, Management Consulting, Marketing, Blogging, Start Ups.
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