Santiago Reyes Email & Phone Number

Spokane, Wa, Us

• Responsible for deploying, maintaining, updating, researching and improving on-premises and cloud-based systems, tools and solutions such Windows desktops and servers technologies, backups, and Microsoft 365 services.• Deploys, configures and maintains VMware hosts, virtual machines, datastores, domain’s Active Directory, DNS, DHCP, and Group Policies.• Implements and manages Microsoft 365 cloud and hybrid solutions: Azure AD, Exchange, core office and collaboration apps, One Drive, 365 Defender, compliance and privacy tools, Microsoft Intune, licensing, support and billing. • Enforces, and monitors security models such in-depth security, zero-trust, role base access control, data classification, encryption, network filtering and segmentation.• Secures, manages and updates enterprise on-premises and mobile devices, users and applications using Microsoft Intune, conditional access policies and management tools.• Follows IT security best practices and participate in efforts to meet compliance standards from CIS, OSI and IT audits.• Supports network infrastructure equipment (routers, switches, firewalls, NICs)• Has resolved over 2500 tier 1 and tier 2 tickets on a variety of technical issues.

Cheney, Wa, Us

• Responsible for grading and providing feedback to undergraduate students.• Acted as a liaison for communication between students and professors. • Facilitated student learning through applied piano lessons.

• Responsible for troubleshooting and fixing the organization’s desktop systems.• Accountable for training staff on Office 365 suite and facilitating migration to cloud services like OneDrive, MS Teams, and outlook.• Prepared and co-facilitated data migration to a new data base system.