Leading, and developing 6 teams across an 8 state region to grow and support our SLED enterprise base.

Recruited by GVP to expand and lead a larger statewide team of trusted enterprise advisers managing a multi-million dollar book of business while attacking market expansion and ensuring a best in class CX. We focus our application sales efforts and support of partnerships with Government and Education entities throughout the state of Florida. Spectrum Enterprise is delivering solutions that scale to growing community needs. We provide a broad expanse of Cloud, Managed Services, Managed Security, SD-WAN, Unified Communication, SaaS applications, Broadcast and Internet services along with basic voice and data infrastructure across our state of the art fiber optic network. Rebuild period boarding, adding headcount and finished at 89% to plan in 2017 showing drastic production improvement. 2018 added more headcount while finishing as the #1 Strategic Sales team (out of 64) @ 152% to plan producing the most revenue of any team while achieving Presidents Circle 2018 2019 with additional quota and increased headcount finished @ 113.8%2020 finished at 94% in a disruptive pandemic year2021 finished 124%, Winning Charter's Annual Distinction Award within Spectrum Enterprise2022 finished 93%2023 finished 103%

Offered relocation to FL to reopen market. Responsible for our Windstream team's multi million dollar customer base, new revenue growth, CX and market development from Palmetto/Sarasota through the Ft Myers/Naples MSA's.

Exercised a personal choice to revisit Account Management Leadership while taking a break from heavy national travel to increase availability for new family needs. This has been a very successful run yet again with three in a row Elite level years including top team in 2015. Responsible for the customer experience and growth of a multi million dollar base of enterprise accounts in our Kansas and Missouri footprint. Tasked with recruiting the right talent to develop and lead a team of outstanding Account Managers partnering with our Sales Engineers, SOC, Majors CC, and Rapid Response AM's by executing a proven formula of activity, CX monitoring to repeat the same track record of success shown during the McLeod USA years. - In our first four months this team improved from 69% to goal in new sales for September to 112% in December 2012. - Finished 2013 at just over 154% to goal in new sales with a TBR of 104%. 2013 Elite Winner in Account Management with #3 Team ranking.- Finished 2014 TBR window at 114% and 117% in new revenue sales after a 25% increase in overall quota. 2014 Elite winner with #3 Team ranking. - 2015 changed to a TBR combined measurement. Finished 2015 the highest performing AM team with 110% TBR, holding the #1 Team ranking.

Merger period of Paetec/McLeodUSA, Nuvox, KDL, into Windstream where I took over leadership of the National SLED Sales Channel. That included processes, training, and compensation planning for a multi layer, 50 team member organization to further deploy our fiber infrastructure. SLED sales focused on fiber WAN's for Municipal Governments, Educational Institutions; K-12, Community Colleges, Universities & Rural Healthcare/Medical Systems covering a total of 26 states.Post merger I remained VP of SLED sales at Windstream along with the adoption of SLED processes for fiber sales. We expand our sales channel to address a mission critical need for SLED clients - the ever growing desire for dedicated fiber applications, hosted products, DIA, and infrastructure. Fiber is the primary means to transport large data applications, voice, and pt to pt connections etc... securely and efficiently.

Promoted in August of 2007. Oversee sales & marketing P&L of 4 sales teams in our largest Metro Market with largest book of business in the state of IL. Rolling average increased from 43% to 102% to plan. PAETEC Purchased McLeod Feb 2008 with the only overlap Market being IL. I transitioned to Regional Vice President of Business Development post merger. Tasked to develop & manage business development program for a 14 state legacy McLeodUSA region during integration, helping identify and develop partners that can help PAETEC deliver a suite of communications products. Provide hiring, training and support to 14 Regional Directors, their Business Development Managers and associated teams in our direct sales offices.

Promoted in April of 2004. Responsible for achieving sales goals and managing customer churn within a multi million dollar book of business in IL and WI. The team consistently exceeded revenue goals both monthly and annually while being the top producing team 3.5 years straight. Exceeded annual customer retention target, maintaining over 98.88% in highly competitive markets. Additional assistance with retooling both MI and MN teams better positioning them to achieve revenue & churn goals. Hired and led a team of 4 managers, each with 8 new and seasoned Account Manager’s and Sales Office Coordinator while working side by side with Sales Engineering and Service Managers. Work directly with Marketing, Finance, Facilities, Operations and Product Development groups to ensure strategic direction is centric to both customer goals and corporate revenue goals. Maintained and developed in field customer relationships within our customer base, which included CFO, CIO, COO, CEO and MIS Directors. Developed and documented effective strategies to obtain new business through analyzing data, field observation and regular training.

Promoted in August of 2002. Responsible for achieving sales goals and managing customer churn in a large geographic territory including SWMO, KS, OK, AR and TX. The team consistently exceeded revenue goals both monthly and annually during my tenure. Exceeded annual customer retention target of 98.5%. Hired and managed team of Account Managers for 5 state region. Managed customer escalations for reps with order management, finance and customer care. Designed and implemented strategies and tactics with reps to achieve revenue and churn goals. Delegated projects, analyzed data to maximize opportunity and efficiency within territory. Worked with various departments to develop and implement customer centric policies to enhance the overall customer experience (example: Worked with in house legal to expand the MAC order policy, enforce contract ETC’s when appropriate.)

Responsible for achieving revenue and churn goals for SWMO territory which included Springfield, MO and Joplin, MO. Successfully implemented a strategy of relationship and application sales within an assigned base of 400 plus accounts. Successfully balanced proactive tactics with reactive customer needs to exceed corporate and customer goals. Attended local trade shows, acted as the liaison between McLeodUSA and lead agents in the region. Never missed quota (including first month of training). At time of promotion; #1 Ranked Account Manager, #4 in total sales in all channels. Largest sale in 2002 of over 150k MRR for the Central Region.

Initially hired by owner to fill a Jack-of-all-trades position for one of the largest equipment providers in SWMO. I developed this position into a value added account management role increasing customer retention and sales which ultimately included an equipment quota my final years. My duties included database collection, design, and supervise the installation of voice and data communication systems (Mitel, Intertel, Lucent, Adtran). Supervise technicians during installations; programming, cabling, trouble shooting and final testing.Create and present training materials to customers in structured class environment. Insure installations deadlines, job costs and profitability goals are met or exceeded. SBC & CLEC Agent; Multi-pronged benefit by working to develop alliances to help coordinate installations, increase application/RIO sales strategy to increase equipment sales.$250K annual equipment quota (obtained through system upgrades, cabling, service contract sales)

Hired and supervised crew of 12 for 90 acre 1240 unit complex of University Owned Town Homes and Apartments. Budget responsibility. Our primary mission was to achieve our objectives within budget and in a timely manner while maintaining an environment of learning and serenity to graduate students and professors who resided within our community. This included maintenance, construction, abatement, technology infrastructure (telecommunications).Duties included scheduling and monitoring outside contractors, service contracts as well as managed upkeep and maintenance of exterior facilities. Worked with Union Labor, purchased supplies, wrote RFP’s under complex state guidelines. Completed annual objectives both under strict state budget guidelines and ahead of schedule for 1995. Created and submitted 1996 facilities equipment budget. Was on target to once again complete 1996 under budget and ahead of schedule.

Owners son.Robert Fleming was VP of mergers and acquisitions at Teledyne Technologies back in the 60's. Robert Fleming left Teledyne and purchased Carter Craft - Carter Corporation in 1970. - Consumer Electronics and Manufacturing Corporations.- Over 400 employees at its peak. - Opportunity to observe and participate in most areas of the business during summer break, weekends and after school.- Trade Shows, Marketing, Sales, Warehouse, Leadership Discussions, Printing Division. - Real world business education. Company was sold to LGK Industries in late 1989