Ganesh Sundararajan Email & Phone Number

Coimbatore, Tamil Nadu, India

Dubai, United Arab Emirates

Reporting to the Customer Service Team Lead (IMESA), I was responsible for managing multiple accounts in the MEA region for the entire process of O2C. Job Accountability – Marine • Global supply of Marine lubricants to vessels, container ships, bulk carriers etc.• As part of the order management team, provide 24/7 accessibility to customers• In charge of taking orders, liaising with supply chain, co-ordinate on shipments, processing invoices and follow-up on debtors… Show more Reporting to the Customer Service Team Lead (IMESA), I was responsible for managing multiple accounts in the MEA region for the entire process of O2C. Job Accountability – Marine • Global supply of Marine lubricants to vessels, container ships, bulk carriers etc.• As part of the order management team, provide 24/7 accessibility to customers• In charge of taking orders, liaising with supply chain, co-ordinate on shipments, processing invoices and follow-up on debtors outstanding • Marine orders processed on Manta marine application, as per process and ensure mandatory vessel screening, setup and sanction countries checks are done prior to processing orders• Ensure the order value is within authorized credit limits• Handle technical issues by coordinating with Technical Sales Engineers, supply and invoice errors in coordination with respective functions • Maintain excellent relationships with customers by keeping them informed and proactively following the process• Building up good rapport & strong relationship with customers via telecons & regular communications• Credible commercial and business awareness & sales support• CDD check & clearance. Customer master data creation, maintenance Job Accountability – Energy (Power Generation, Off-shore & On-shore Lubricants)• Supply of Energy lubricants in Middle East & Azerbaijan• Process Energy orders on JD Edwards ERP, as per prices agreed with distributors & B2B customers• Sort out item master data and pricing inconsistencies with sales and raise ticket with support teams for an early resolution • Deliver orders well ahead of agreed timelines• Effective participation in Demand Control meetings along with supply chain–planning, logistics and procurement teams to review pending orders, discuss and sort out production, procurement, problem solving and delivery issues etc.• Handle adequately different payment methods/terms for export deals such as cash against documents, L/Cs, document acceptance and CIA Show less

Dubai, Uae

Job Accountabilities: • Handled O2C of wide range of Automotive lubricant supplies under Castrol & BP brands• Hands on experience in handling ORDER TO CASH of extensive market territory MEKSA, Afghanistan, Sri Lanka, Nepal, Bangladesh & Lebanon involving around 30 to 35 million liters per annum• Price quotes assessed through SLA & enquiries resulting in firm orders• Sales order processing and timely delivery• Updated customer on pending orders, production time-frames and… Show more Job Accountabilities: • Handled O2C of wide range of Automotive lubricant supplies under Castrol & BP brands• Hands on experience in handling ORDER TO CASH of extensive market territory MEKSA, Afghanistan, Sri Lanka, Nepal, Bangladesh & Lebanon involving around 30 to 35 million liters per annum• Price quotes assessed through SLA & enquiries resulting in firm orders• Sales order processing and timely delivery• Updated customer on pending orders, production time-frames and delivery scheduleKey Achievements:• Reduced pending orders during month end which lead to reduction of inventory and helped achieve IFOT (in full on time)• Supported sales team in pricing, trade/rebate, stock update, delivery position• Settlement of distributor claims within every quarter• Followed up for outstanding invoices and managed strict credit control• Ensured zero outstanding of debtors for my markets at every month and year end• Effective and conclusive customer complaint handling and post-settlement tracking• Weekly, monthly reporting of volume & GM report, Early Bird, NSV tracking and analysis• Led a team of 4 customer services staff, during the absence of Team Lead in 2007Select Accomplishments: • ‘Silent Runner’ award in 2008, 2009 & 2010 for delivering consistent performance• Awarded Spot Bonus in 2006 & 2007 for excellent customer service which helped in getting major contract of sensitive and prestigious direct account in UAE (Al Futtaim Motors)• Successfully sorted out and settled all customer grievances in 2007 & 2008 within SLA• Introduced innovative zero-error sales order BUDDY system• During 2006-2007 assisted the Sales Operations Manager in conducting two Customer Feedback Surveys and followed up with critical analysis action• Constant & meticulous follow-up for payments during the last quarter of 2007 resulted in achieving our DSO target. We closed the year at 53 days against DSO target of 58 days Show less

Sohar, Sultanate Of Oman

Job Accountabilities: • Handled sales and receivables accounting of FMCG (Dairy Industry), managed around 100 customers• Oversaw implementation of BaaN IV C4 ERP Distribution and Finance modules• Handled staff payroll, petty cash, accounts payables during absence of colleagues

Chennai

B.A., Economics

Higher Secondary Certificate, Commerce