• Led a team of five Business Analysts across diverse domains like ERP, Retail, and Healthcare.• Developed and owned the product roadmap based on market research, sales input, competitive analysis, and customer feedback.• Collaborated cross-functionally with Technology, UI/UX, Design, Sales, and Operations teams to manage the product lifecycle.• Ensured regular agile rituals, such as stand-ups, retrospectives, estimation sessions, and quality and risk assessment sessions.• Implemented a transformation of the Omnichannel Solution into a SaaS & PaaS solutions for Employee Onboarding and Payrolling Services.• Managed the Omnichannel ERP Solution for B2C and B2B eCommerce and Retail, including development and administration.• Led the development and integration of ONDC Seller and Technology Service Provider (TSP) solutions.• Experienced in writing proposal documents for various clients to secure new business opportunities.

• Gathered and clarified business requirements for IT projects in retail and healthcare domains.• Translated ambiguous requirements into clear artifacts (BRD, FRD) using UML diagrams.• Acted as a liaison between business and IT, facilitating the transformation of high-level business functions into software applications.• Proficient in Agile and Waterfall methodologies, managing the complete project lifecycle.• Conducted User Acceptance Testing (UAT), documented user manuals, and collaborated with cross-functional teams and partner companies to align application design with business needs.

• Managed custom code within EMEA time zone applications.• Used ABAP Test Cockpit (ATC) for risk prevention and code analysis.• Executed and documented test cases for code integrity.• Configured and maintained object sets and check variants for consistent code quality.