Responsible for providing strategic leadership to the Company and to the management team (HR, Finance, IT, Delivery, Business Development, Account Management) in establishing long term goals, strategies, plans and policies.Accountable for Sales and Business Development, P&L and overall successful of the business

•Responsible for HR Delivery Outsourced services covering 14 accounts (11 Commercial and 3 Internal). The accounts cover European, North American and the Asia Pacific countries with total ~ 1600 employees across 2 locations.•Accountable to meeting/exceeding all contractual expectations of the accounts in the Global HR Delivery Center in Manila.•Developed a strategic HR Tower strategy and lead delivery teams to continuously provide values to the client•Responsible for meeting cost recoveries target and maintain competitiveness of the rate.

Reports Directly to Philippines HR Delivery LeaderResponsible for HR operations for C&B/Employee Data Management/Recruitment Domains for 9 clients with ~500 total employeesResponsible for SLA and Financial Performance for 3 domainsResponsible for developing operating plans and operational metrics and shaping strategies to achieve key objectivesDrive continuous improvement via 6-sigma and process automation which yield the savings of $350KAudit responsibility for proper execution of defined process. Consistently met “Satisfactory” Rating business control posture.Achieved ~15% annualized employee attrition and less than 5% absenteeism rates way below the standard Business Process Outsourcing Industry

Reports Directly to Philippines HR Delivery LeaderResponsible for HR operations for the 4 domains (Mobility/Recruitment/Learning/Contact Center) for 11 clients with ~1000 total employeesResponsible for SLA and Financial Performance for the 4 domains.Support the HR Delivery Leader in setting up the organization for the above domains by hiring DOO to take over the Contact Center and Mobility/Recruitment/LearningStabilized the operations of Mobility and Contact CenterAchieved “Satisfactory” posture rating for Mobility domainReduced Contact Center annualized employee attrition rate by 8% and absenteeism rate maintained within single digit to Provide the strategic direction to the Operations Team to meet and exceed critical metrics

Responsible for setting up process led organization, especially for Compensation & Benefits DomainIdentify a leader and develop this leader to take over the C&B Domain LeadLed the implementation of Lean 6-sigma Delivery Excellence by pooling and segmenting C&B processes across all accounts/clientsAchieved 15% FTEs reduction Set operational metrics and coach the team to meet the service delivery and performance

Set up a new team which consists of three (3) sub-teams, Center of Excellence (COE), Process Mastery and Transformation Technology Specialist.Develop a group of trainers who is responsible for leading the capability building in the Delivery Center (Manila), through identification, improvement, introduction of HR training programs, systems or HR applications training for new employees in the organization.Led Transformation Team in reviewing current HR delivery processes, and identify transformation opportunities and develop implementation action plans.Partner with HR sales or solutions team by participating in clients due diligence activitiesSingle Point of Contact for the Compensation & Benefits delivery process in the Delivery Center in Asia Pacific and have process ownership including those in-country within the region.Design and document standard process packs that support delivery services and legal requirement

Responsible for overall service quality and deliver excellence HR services for IBM Asia Pacific.Managed ~ 150 employees in the shared service center Single point of contact for the C&B process for the entire IBM BPD with responsibility and accountability for all matters relating to the process, regardless of where the service is executed within AP.Develop and implement process measurements. Drive standardization, commonality of process design and execution

Responsible for service delivery to quality standards on a global basis to one global client (Procter & Gamble), include establish global standards and strategies, review delivery services and capacity as well as ensure the right technology and process where in place to provide “value add” service to the client. Manage virtual C&B teams across all 3 centers, i.e. New Castle, Costa Rica, Manila Delivery Center and all C&B delivery employees in country globally.Ensure continuous improvement plans were in place across all regions/countries including use of 6-sigmaParticipation in global planning and due diligence for client acquisitions and migrations. .

Drive the Company’s compensation and benefits strategies for Asia (14 countries) through external benchmarking, designing and developing work processes and ensure it’s objective of pay for performancePlay a governance role in ensuring consistent compensation methodology and practices were used across the region, in accordance with the Company’s fundamental principlesWork closely with the country HR Managers, to identify and have a full understanding of each countries legislation changes, and their local economic environment that may potentially affect the C&B strategies and develop fast and effective responses before changes are made.Support acquisition activity by integrating C&B package for employees, and provide recommendations to close the difference in the integrated employee’s packages.Develop strong communication plans for any benefit changes, and support country HR Managers in the training and education for their organizations, relative to key changes in C&B design.Manage 8 direct reports and organization budget of approx. US$ 1 million

Responsible for the strategic planning of the HR function, especially in the area of C&B design and its administration aspectsProvide consultation to line managers across the Company on policy and labor issues.Manage 12 direct reports

Design C&B package through external benchmark for general office and factory which have a total of 500 employeesDeploy global policies, develop local policies and administrative guidelines for the Company, and act as the consultant for the interpretation and implementation of the policies and principlesEnsure all benefits administration is consistent with the set guidelines, and consultant for issue resolution for both GO and factory employees.Administer salary, wages and benefits budgets and proposals and oversee implementationManage five direct reports.

Manage 20 expatriates and 14 nationalities (US, Canada, UK, Switzerland, Austria, German, Japan, India, Pakistan, Philippines, Thailand, Malaysia, Singapore, Australia)Coordinate with immigration agency in securing work permits and entry visas for all expatriates and their dependentsMonitor and manage all consultants and vendors (e.g. housing property, mover, tax consultant) to ensure the right value and service was provided and deliveredManage compensation and administer full range of expatriate benefitsResolve all policy issuesDevelop local standard operation procedures