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As a Client support to an International PAAS & SAAS providing company which is using RingCentral for their clients' production.Responsibilities: Creating User credentials for RingCentral login and providing call recording data to QA team for audits. Clearing issues facing by the team regarding productions

International BPO voice ProcessRole: Project LeadResponsibilities: To lead the team members to maintain team performance and production level.Generating monthly reports

As a Social Media Marketing Specialist, handled Social media pages which are existing (Business & personal) and created newly for clients in Facebook (Meta), Instagram, Twitter, along with posting ads, creating paid ads campaign to reach target audience to get inorganic traffic as well as organic traffic reach by sharing the contents to the relevant groups. Timely response to the customer for the enquiries via social media related to client's products.

As a Hardware and Network Administrator, was responsible to troubleshoot errors caused in PC / Laptops and configuring LAN, WAV, VPN. to provide proper network connectivity with the peripherals Windows server maintenance with regular incremental backups to prevent data loss.

L1 Executive, Trainer, Mentor, Handle customer calls to register their enquiries and create tickets to the technical team to resolve it. Trained new coming team and mentorship done while the team comes to production

Quality Assurance for deliverables from the production unit