Sri Hari Email & Phone Number

Brampton, Ontario, Canada

• Providing user support and helping to resolve their technical issues• Microsoft 365 Administration and Active Directory user creation/modification• Troubleshooting hardware and software problems including ERP issues with Microsoft Dynamics Nav• Installing and configuring software and hardware• Documenting procedures, and issues for future reference with internal ticketing system• Testing and evaluating new technology for possible implementation• Communicating technical details to non-technical staff or clients• Coordinating with vendors for the repair of system issues• Gathering and updating information from external vendors into internal data sources• Assisting with EDI implementation and troubleshooting errors through data analysis

Cambridge, Ontario, Canada

• Technologies: CyberArk, M365 Admin, MFA, Entra ID, Azure AD Connect, Power Automate, PowerApps, Power BI, Intune, Function apps, PIM/PAM, Fresh Service ITSM, PowerShell, SCSM, Python, Postman API, OneNote• Delivered Level 2 & 3 user support to internal customers by responding and resolving 95% of issues within SLA resolution time with accuracy, ensuring customer satisfaction. • Resolved Function Apps runtime issues by raising tickets with Microsoft, ensuring smooth execution of scheduled tasks, and minimizing operational disruptions.• Developed a PowerShell script to extract storage utilization metrics from M365 enterprise business applications, automating data transfer to Azure Blob Storage. This streamlined IT process facilitated advanced visualization and analysis of storage metrics through a Power BI dashboard.• Automated data collection of user access and permissions to windows servers and virtual machines in CyberArk using scripts. Developed a Power BI dashboard to visualize this data, enhancing IT administration efficiency and improving the management of user access and permissions.• Automated daily data collection from Intune and Entra ID using Python scripts in Azure Function Apps, cutting manual efforts by 50%. Data stored in Azure Blob Storage is integrated into Power BI, enhancing real-time reporting. • Automated workflow in Power Automate to streamline HR’s handling of walk-in resumes, fostering business relationships with the HR team by capturing candidate details through a Microsoft form, storing information in SharePoint, and sending automated email notifications, reducing manual processing time.

Mississauga, Ontario, Canada

• Registers orders on a cash register and total customers' purchases.• Prepare customers' food deliciously according to their desires. • Organize the inventory, storage, and distribution of foodstuffs and supplies.• Balances cash drawer by counting cash at the beginning and end of the work shift.

Cambridge, Ontario, Canada

• Technologies: Azure, Active Directory, Microsoft outlook, Atlassian, System Centre Configuration Manager (SCCM), PowerShell, Confluence, ServiceNow ITSM, LAPS, Exchange Server, OneDrive• Provided IT support for end-users as a Level 1 technician on the help desk, resolving technical issues related to software troubleshooting, hardware support, and wireless network connectivity.• Respond to requests for technical assistance in person, over the phone, via E-mail, Webform, and electronically, demonstrating keen attention to detail and a commitment to service excellence.• Assisted in setting up and configuring new hardware, including computers, laptops, printers, tablets, Mobile Phones and ensuring proper installation and functionality.• Improved Service Desk processes and implemented a well-organized, efficient inventory management system, ensuring precise record-keeping and seamless IT infrastructure operations.• Streamlined the onboarding process by installing software, granting access, shipping equipment, ensuring a smooth transition for new employees, and creating process documents to standardize procedures.• Managed the offboarding process, deactivating user accounts and retrieving equipment, ensuring 100% data security and compliance.• Followed the ITIL best practices and Provided guidance and training on basic IT practices, helping users become more self-sufficient in resolving common issues, demonstrating strong verbal and written communication skills.