• Spearheaded a team of 10+ Associate.• Analyze process & performance data for the team.• Prepare future action plans to achieve the required goals on a timely basis.• Support floor Training Initiatives: Resolution & Communication Vitality Training etc.• Taking live escalations for the team and providing end to end customer resolutions.• Finding Process gaps and getting the ideas implemented.• Conducting refresher sessions and taking daily huddles.• Motivated new… Show more • Spearheaded a team of 10+ Associate.• Analyze process & performance data for the team.• Prepare future action plans to achieve the required goals on a timely basis.• Support floor Training Initiatives: Resolution & Communication Vitality Training etc.• Taking live escalations for the team and providing end to end customer resolutions.• Finding Process gaps and getting the ideas implemented.• Conducting refresher sessions and taking daily huddles.• Motivated new hires and team members to enhance their performance by conducting mentoring sessions.• Build credible long-term relationships with clients by ensuring value propositions.• Involved in Campaign performance management, Demand creation, Resource management, and opportunity pipeline management Show less

• Conducting on-site and off-site analysis of your clients’ SEO competitors.• Leading keyword research and optimization of content.• Using programs such as Google Analytics to compile regular performance reports.• Assisting the content team in the creation of high quality, informative SEO content.• The creation of on-site and off-site SEO strategies for clients in various industries.• Occasionally contributing to the company blog.• Carrying out detailed keyword research… Show more • Conducting on-site and off-site analysis of your clients’ SEO competitors.• Leading keyword research and optimization of content.• Using programs such as Google Analytics to compile regular performance reports.• Assisting the content team in the creation of high quality, informative SEO content.• The creation of on-site and off-site SEO strategies for clients in various industries.• Occasionally contributing to the company blog.• Carrying out detailed keyword research according to the latest keyword strategies.• Keeping up to date with the most recent developments in Search Engine Marketing (SEM).• Paying particular attention to any significant Google algorithmic changes. Show less