Steven Ricard Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia

• TCC is a national provider of tax incentive consulting, administration and technology.
• Serve as the project leader for clients implementing or improving their Work Opportunity Tax Credit (WOTC) or Verification of Employment (VOE) solution.
• Create and manage project plans to keep implementations on schedule and meet deadlines.
• Coordinate creation of WOTC/VOE solution requirements for clients.
• Align cross function of project contributors including clients, partners and colleagues.
• Maintain customer satisfaction rates as evidenced through ongoing client surveys, testimonials and case studies.

Peachtree Corners, Georgia

• SaaS online compliance training project manager with focus on creation and implementation of learning management and training systems via complex, multifaceted projects.
• Over 125 completed projects with more than 2,100 hours billed, 150% delivery efficiency, and 98% customer satisfaction
• Most completed milestones during time on team with 78% on-time completion
• Primary account owner from sales order booking to go-live of online training
• Worked with clients to understand compliance training needs and provides expertise and consulting on best practices to achieve objectives
• Created customers’ in-house Learning Management System (LMS) and educated administrators on its use through detailed webinar training sessions

Greater Atlanta Area

• Independent business owner providing customized and professional website design, SEO, and domain hosting for small businesses, individuals, non-profit organizations, and personal lifestyle brands.
• Developed, designed, maintained and updated a variety of Wordpress based websites
• Previous clients include Cirkular LLC, Loose Change Magazine, and Georgia Interpreting Services Network

Tucker, Georgia

• Digital marketing consultant with emphasis on developing comprehensive and cohesive marketing strategy, initial product setup and implementation, creative design and search engine optimization (SEO).
• Awards: Business Transformer (2015), Most Valuable Teammate (2014), Best Attendance (2014), and Most Spirited (2014)
• Spent 3 months in Bangalore, India, providing on-site training and product design support to contract teams, resulting in an error rate decrease from 9% to 4% within first month (2017)
• Created internal database containing marketing best practices & strategy recommendations for common client industries and personas (2017)
• Created internal 45-page website design best practices and style guide (2015)
• Department subject matter expert (SME) for all website products and lead design consultant for high-spend and critical care customers

Greater Atlanta Area

• Co-owner of independent business providing sign language interpreting services to medical providers and businesses throughout the State of Georgia.
• Created marketing and brand strategy, including website design & SEO, SEM, and print marketing materials
• Recruited, hired and managed team of freelance contractors, including daily work schedules, negotiation of contracts, and accounting
• Established client contracts, served as primary account manager, and conducted follow-up satisfaction surveys/interviews
• Achieved profitability and zero outstanding debt within first year of operation

Greater Atlanta Area

• Marketing manager for non-profit agency specializing in sign language interpreting. Also provided account management for all private business, medical, non-profit, and higher education clients.
• Created, implemented, and managed marketing strategy, including website design & SEO, SEM, social media, and print materials
• Copywriter for 3 company websites, which achieved 40% increase in clicks within first month of optimization
• Oversaw creation and implementation of custom, cloud-based customer scheduling database, provided internal staff training, and created user reference manual (2012)
• Recruited, hired, and managed daily work schedule for approximately 80 freelance contractors
• Provided primary IT support & training as needed

Greater Atlanta Area

Freight assignment coordinator and trucking supervisor for all intermodal shipments in the state of Florida, coordinating on time pick-up and delivery throughout the state.- Managed daily work schedule of over 25 company drivers and 50 freelance contractors- Achieved highest loaded-mile productivity ratio in southeast market- Contracted third-party.

Bachelor Of Arts - Ba, Sociology And Psychology

Activities and Societies: Honors Program, Alpha Kappa Delta Honor Society, Student Communications Committee, Community Development.

Financial Planning And Services

Certificate Program