Agm, Marketing & Communication
Mumbai Area, India
At DTDC, I was responsible for PAN India marketing, communication and PR initiatives. My primary focus was to remarket to existing customers. It was my responsibility to recreate a brand identity of DTDC amongst partners, customers and stakeholders by indulging in relevant communication design strategies. I planted the seed for the Brand Campaign of DTDC. I utilised all channels i.e. Television, Print, Digital, OOH, Cinemas and also utilised Saurav Ganguly (the brand ambassador) to the fullest in order to create a rub off for the brand DTDC. I played a key role in promoting the Brand’s corporate film as well. Interestingly, the film won “Best Corporate Film Encompassing Vision, History, Value & Spirit of Excellence '' – at the “International Management Film Festival”. During my tenure as a brand head, DTDC became one of Bengaluru’s ‘Hot 50 Brands’ for two consecutive years. I was instrumental in managing the association of sponsorships with the IPL teams - Kings XI Punjab & Delhi Daredevils, for consecutive years, during my tenure. I along with my team came up with engaging content for both online & offline platforms. One of my important accomplishments at DTDC were to reduce the TAT by 50% for service level queries by implementing an SOP for all service level queries by creating DTDC’s official Facebook Page as the one and only sounding board for the customers, which reduced noise and redundancy, eventually expediting the service level queries to get resolved at real time basis. Finally, I was instrumental in creating and amplifying the thought leadership of the top management at DTDC by leveraging PR and media relations. I managed to get exclusive media coverages, authored articles and profile stories for the top management at DTDC, in the form of news articles, TV interviews, panel discussions etc., across media channels like ET Now, Economic Times, Times of India, Business World, Business Today, The Telegraph and many more.