With over 27 years of experience in the service industry, I excel as a quality leader specializing in process improvement, quality management, analytical skills, change leadership, and customer success. Holding certifications as a Six Sigma Master Black Belt and ISO 9001:2008 and 2015, I've effectively applied my expertise across various functions including training, operations, transaction quality, and corporate quality.In my role as a quality assurance professional, I drive quality initiatives, ensure customer satisfaction, manage risk assessments, facilitate change management, and mentor teams. Committed to excellence and innovation, I aim to establish and maintain a distinguished reputation in the global service industry through my process-driven, results-oriented, and people-centric approach.