Global Billing – Invoice Operations | HCL Technologies Pvt. Ltd., BangaloreKey Result Areas: Coordinating with Sales, correlating teams and customer on any Invoicing related issues via emails and calls Appraising of the dispute received from the customers and coordinating with various stakeholders within the organization for creative resolution to achieve 100%-win rate Evaluating approvals, discounts and Governance of signed customer contracts are thoroughly investigated and proceeding with invoice correction Ensuring a 100% compliance across all the areas of Invoicing and Audits  Supporting internal &external auditors with tasks when required Processing cash receipts (deposit, apply and post); reviewing & approving credit requests and generating credit memo; reporting on daily cash position and conducting variance analysis Forecasting incoming payment performance; flagging payment performance defaulter customer to local market; streamlining & gaining efficiency in billing disputes; analyzing the root cause of problems by exploring relevant & timely information from multiple perspectives and at various levels of detail Developing holistic OTC solutions which improve cash flow; monitoring and flagging revenue leakages by stopping leakage throughout OTC process from lost opportunities on orders/sales & by recovering within minimal impact to bad debt Managing complete operations and adhering to SLA & quality norms; tracking improvements in productivity & quality Enhancing customer satisfaction by effectively resolving queries pertaining to invoices, orders, etc. Monitoring performance of the team members; implementing strategies for building team effectiveness

Position ResponsibilitiesLead a team of Cash Applications Specialists by communicating performance expectations and providing consistent feedback.Subject matter expert in all Cash Applications processes.Assist with processing customer payments as needed.Lead special projects as needed.

As Investment and Trademark Supervisor: Led a team of 20 direct reports – Fuels & Lubricants Supported the US Sales Organization for marketing assistance programs to promote the brand across the US and Canada to set up fuel retail stations with Branded wholesalers Led total revamp of Contract Administration tools and automation Projects (RPA) for continuous process improvement Reviewed Team member performance in line with corporate and center guidelines Promoted safety, ergonomics, control integrity, customer care, and efficiency

As a Project Accounting and Support Supervisor: Managed a team of 10 direct reports – Fuels Value Chain Approved Non-Purchase order invoices and Credit Memo for payment as per the contract agreement Reconciled Balance Sheet, verify journal entry postings along with Disbursement Team to maintain the Journal books as per standards and collect outstanding dues by extensive follow-up methods Collaborated with stakeholders to effectively capture process objectives, validated designed decisions and workflow requirements considering the company’s internal business controls