Sridhar Arumugam Email and Phone Number

• Accountable for maximizing the utilization of resources and providing the dynamic resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational resources.• Pre-planning - considering the expected demands, schedules, and roster resources, pre-plan the allocation of tasks 24 hours in advance of the shift.• Shift-planning – prior to the shift and/or at the start of the appropriate shift, considering the actual availability of resources.• Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads.• Actively monitor the achievement of tasks, and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete the tasks, and effectively adapt allocation plans according to unscheduled demands of customers, delays etc.• Assisting with the management of daily operational activities. • Performing administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc.• Facilitating cross-channel feedback from customers and employees to management and executive teams. Identifying and resolving any problems in the production process.• Working with team leaders, managers, and department heads to learn departmental needs and goalsSales and Marketing, Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.

• Demonstrate excellent interpersonal skills, being able to work effectively with all levels of personnel and client• Supervisory experience in a team-oriented environment; strong reasoning, analytical, and organizational skills.• Excellent computer skills; including Excel, Word, WOM and PowerPoint• Strong written and verbal communication skills, including the ability to speak across all critical Nike stakeholders and project owners• Have strong project management skills to successfully lead and implement various projects globally• Personal computing skills and understanding of relevant IT applications, including MS Word, MS Excel and SAP• Proven experience managing a large team with a minimum size ranging from 300-600.

• Allocation of staff on various work areas rostering, monitoring and ensuring completion of job on time.• Responsible for handling delayed, diverted and cancelled flights with Emirates.• Do arrival functions and have fair knowledge on world tracer.• Have been trained and worked in almost all operational workareas with Air India and Emirates.• Primary contact for providing training and briefing sessions for all the new comers on the different work areas.• Worked as a counter lead and flight in charge especially on overbooked flights.• Responsible for adherence of all security related standards in operational areas.• Primary contact for efficiently addressing passenger queries and seeks guidance when needed.• Engaged in check-in / documents verification and special handling.