Director Database Engineering & Operations, Enterprise Data Mgmt
Current• Led process improvement initiative, reducing operational tickets by 50% through proactive issue resolution, improving service reliability.• Enhanced build processes by developing a Oracle gold image, ensuring compliance and streamlining deployment.• Spearheaded the "Zero Touch Oracle Patching" project, automating the patching process for 400+ databases and achieving a 97% improvement in operational efficiency.• Implemented CMDB dashboard to monitor operational tickets and database inventory, enhancing data management visibility and control.• Developed VrOps dashboard to monitor compute environments, providing cross-team visibility and proactively identifying potential outages.