• Over 8 years of experience in the field of maintenance & support of applications in the banking domain (Investment Banking & Derivatives) with formal software engineering process and project management methodologies.• Have good programming skills in Java /shell/ Perl. Developed few automation tools for UBS which is extensively used by users, thus reducing the volume of manual intervention. Collectively the tools can handle up to 50-60 % user queries.• Currently engaged in a portfolio… Show more • Over 8 years of experience in the field of maintenance & support of applications in the banking domain (Investment Banking & Derivatives) with formal software engineering process and project management methodologies.• Have good programming skills in Java /shell/ Perl. Developed few automation tools for UBS which is extensively used by users, thus reducing the volume of manual intervention. Collectively the tools can handle up to 50-60 % user queries.• Currently engaged in a portfolio of Investment Banking as L2 Production Support Analyst• Impact Analysis of the Production changes on the Upstream and Downstream Systems.• Participate in Post Implementation Testing & Co-ordinate with various teams during Testing.• Handle infrastructure weeks, BCP Tests• Provide a Single Point of Contact for business users. Attend to user calls/queries. Take ownership of the issue. Resolve user problems. Implement emergency fixes/Workarounds based on severity/priority.• Co-ordination with various problem resolution groups like Database, Unix teams.• Creation & Maintenance of reports based on Users Requests.• Good Team player and can be part of value addition for the organization.• Posses strong communication, analytical, analysis/mapping skills. Show less

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