Sridhar G personal email
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With over 8.5 years of experience in IT Desktop and Service Desk, my journey in IT has been driven by a commitment to enhancing operational efficiency, customer satisfaction and delivering impactful technology solutions. My experience spans team management, strategic IT implementations, and compliance, all with a hands-on approach to problem-solving that delivers measurable results. I excel in creating efficient, scalable support structures that empower teams, enhance system performance, and elevate the user experience.In my most recent role as a IT Manager, I led a team of 20 technical support engineers and implemented cutting-edge IT solutions for end-user devices. These initiatives streamlined processes, eliminated human errors, and optimized SLA performance. My work in deploying new technologies and refining workflows has consistently enhanced compliance and operational efficiency, ensuring alignment with both business goals and industry standards.ITIL Practitioner in Change, Problem, Incident, and Knowledge Management, establishing robust ITIL-aligned processes that enhance service stability, prevent recurring issues, and ensure effective knowledge continuity. Experienced in root cause analysis (RCA), post-mortem reviews, and maintaining a knowledge base to optimize IT team's performance.My expertise also extends to AV systems management, where I deliver seamless support during high-profile meetings, as well as escalation management, where I respond swiftly to critical issues to minimize disruptions. Known for a balanced leadership style, I emphasize both strategic foresight and hands-on involvement, whether overseeing team performance, creating SOPs, or coordinating cross-functional projects.I am excited to connect with like-minded professionals and organizations where I can lead IT operations that advance efficiency, enrich the user experience, and deliver tangible business value. Let’s connect!
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Associate Manager - It OperationsTredence Inc. May 2022 - May 2024Bengaluru, Karnataka, India -
Technical LeadWipro Limited May 2019 - Sep 2021Chennai, Tamil Nadu, India1. Worked as Team Lead for Entire South cluster managing 200 branches with 15 Engineers. 2. Worked as a Project Co-coordinator for PAN India with 75 Engineers. 3. Alone handling implementation as well as supporting AADHAAR infrastructure for PAN India. 4. Maintaining leadership between Onsite and Offsite teams for ensuring seamless delivery of services. 5. Responsible for Customer Management, Managing Escalations, CSAT and Operational Governance. 6. Improve customer… Show more 1. Worked as Team Lead for Entire South cluster managing 200 branches with 15 Engineers. 2. Worked as a Project Co-coordinator for PAN India with 75 Engineers. 3. Alone handling implementation as well as supporting AADHAAR infrastructure for PAN India. 4. Maintaining leadership between Onsite and Offsite teams for ensuring seamless delivery of services. 5. Responsible for Customer Management, Managing Escalations, CSAT and Operational Governance. 6. Improve customer satisfaction and SLA parameters. 7. Ensured FCR by training resources as well as equipping them with necessary tools and access. 8. Ensuring all systems are compliant by collaborating with other teams proactively. 9. Successful migration of Windows 10 OS, O365 & Trend Micro. 10. Training resources to make sure they are up to date with current technologies. 11. All customer complaints/issues are proactively identified and addressed. 12.Creation of SOP’s to ensure easy resolution for PAN India resources. 13. Involved in the recruitment of new staffs & engaging with HR for onboarding. 14. Computer management & User management in Active directory. 15. Arranging weekly team meetings, focusing & reviewing the target & achievements. 16. Received appreciations from customer for completing given task on time. 17. Handling Asset Management & Vendor Management. 18. Handling EUS escalations and Top management business escalations and justifications. 20. Daily call with customer to discuss the live status and strategic planning. 21. Conduct Weekly/Monthly/Quarterly steering committee reviews with customer and ensure specific action and concerns are addressed. Show less -
Technical Support Engineer L2Wipro Infotech Feb 2016 - May 2019Chennai, Tamil Nadu, India1. Responsibilities includes leading a team of 1st level Support and managing escalations and higher/chief Business Management users. 2. Installation, configuration & troubleshooting of Dell Wyse & HP thin clients. 3. Worx mail, Air watch agent, Intune company portal configuration and troubleshooting on mobile devices. 4. Configuration & Troubleshooting on VPN. 5. Providing VC support and troubleshooting VC connectivity issues with the help of network team. 6. Providing L1 support to… Show more 1. Responsibilities includes leading a team of 1st level Support and managing escalations and higher/chief Business Management users. 2. Installation, configuration & troubleshooting of Dell Wyse & HP thin clients. 3. Worx mail, Air watch agent, Intune company portal configuration and troubleshooting on mobile devices. 4. Configuration & Troubleshooting on VPN. 5. Providing VC support and troubleshooting VC connectivity issues with the help of network team. 6. Providing L1 support to applications like Waves, Finacle, SFMS etc. 7. Basic Troubleshooting in Citrix. 8. All types of MS OS Driver, Software installation & upgradation. 9. To attend calls, troubleshoot and maintenance of Desktops, Laptops, Printers & Scanners 10. Installation and troubleshooting on Passbook & DD printers like EPSON, WINCOR & Olivetti. 11. Attending EUS calls remotely through remote tools – Remote Assistance, Remote Desktop Connection & ME Desktop Central Agent. 12. Installations & support for OS like Windows XP, Windows 7/8/10. 13. Installation, Configuration & troubleshooting of MS Outlook 2010, 2016 & O365. 14. Coordinate with vendors for branded systems and h/w related issues. 15. Managing all the h/w & s/w Escalations related to site. 16. Knowledge on ticketing tools like E-Helpline, Service Desk. 17. Configuring scan to network folder in network printer. 18. Handling technical related issues and Co-ordinate with various teams and giving support to Server level issues. 19. Installing, updating and troubleshooting Symantec End point protection, Trend Micro and patches and keep the system under compliance. 20. Creating, managing user accounts, groups and Profiles, giving permissions to users & groups in AD21. Installation & Decryption of safe boot (McAfee Encryption tools support) - McAfee Safe boot is used for protecting the client’s data from getting misused iF in -case of any theft, by enabling encryption on it so that outsiders are not able to access any kind of information. Show less
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System EngineerSysco Infotech May 2014 - Jul 2015Chennai Area, India1. All types of Operating System Installation (Windows XP,Win7/8/10) 2. Providing Operating system maintenance, management, customization and Troubleshooting. 3. Providing desktop computer software and hardware support, configuration, repair, maintenance and installation. 4. Computer networking, Remote assistance and Remote desktop. 5. Proficient in windows-based environments, Internet and MS Office application. 6. Configuring and troubleshooting Microsoft Outlook 7… Show more 1. All types of Operating System Installation (Windows XP,Win7/8/10) 2. Providing Operating system maintenance, management, customization and Troubleshooting. 3. Providing desktop computer software and hardware support, configuration, repair, maintenance and installation. 4. Computer networking, Remote assistance and Remote desktop. 5. Proficient in windows-based environments, Internet and MS Office application. 6. Configuring and troubleshooting Microsoft Outlook 7. Profile recreation & Data Backup & Restoration 8. System Assembling and Troubleshooting. 9. Installation, configuration, Maintenance and troubleshooting of Printers. 10. Cabling & Crimping UTP cables (cat5e & cat6). 11. Provided Daily Reports on Time 12. Troubleshooting and debugging various issues related to connectivity, performance, hardware errors and other network/system issues. Show less
Sridhar G Education Details
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Kings Engineering CollegeComputer Engineering -
Sri Ramakrishna Mission Hr. Sec. School (South)Computer Science
Frequently Asked Questions about Sridhar G
What is Sridhar G's role at the current company?
Sridhar G's current role is Immediate Joiner | IT Support (EUS) Manager | Expertise in ITIL, AV Device Management, and New Technology Implementation | Skilled in Process Optimization, Asset & Vendor Management | Driving IT Efficiency & Compliance.
What is Sridhar G's email address?
Sridhar G's email address is sr****@****ail.com
What schools did Sridhar G attend?
Sridhar G attended Kings Engineering College, Sri Ramakrishna Mission Hr. Sec. School (South).
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