Sridhar Murthy Email & Phone Number

Bengaluru, Ka, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Bengaluru Area, India

1. Successfully building and transition of existing Retail Operations operational process for Mashreq Bank from a third party vendor in phased manner and within stringent timelines and ensure that service levels were delivered consistently with NIL operational losses.2. Setting up the unit under multiple verticals and to develop Centre of excellence across units:o Customer Accounts life cycle Management for Personal Banking, Mashreq Gold, Private Banking & Business Banking customers including Account Opening and KYC o ATM Cash Management and Reconciliation Process including Dispute Managemento Lending Operations including Mortgage, Personal and Auto loan fulfilment & Servicingo Credit Card Operations for Issuing & Acquiring including Interchange Settlement & Recon (VISA & Master), Dispute Management, Merchant Onboarding, Merchant Payment/Settlement & Merchant Servicingo Bancassurance Operations including Revenue accruals and reconciliationso NEO Banking (Digital Banking) operations including account opening, KYC submissions and Maintenance3. Setting up Quality Assurance team to manage quality of service delivery and process improvements including implementation of Risk & Control Assessment across units and sub-process.4. Analytical Team towards MIS management including daily volume management, capacity planning, Complaint analysis, Work Force Management, RPA/BOT performance measures & Re-submission trends 5. Implementation of Productivity, Efficiency & Utilisation metrics across all staff to track Core & Non-Core Productivity/Efficiency.6. Support on delivery of projects such as Digital Banking (NEO Banking), Automation (RPA Implementation), System Upgrades (Workflow Upgrades) towards delivery of digital servicing for Retail and Business Banking customers7. Ensuring NIL disruption to Service Delivery and CX with seamless transition of WFM across 100% of staff working before 22Mar2020 (before lockdown) and from various locations across India.

Pune, Maharashtra, India

Head of Unified Consumer Banking Operations covering Digital, Retail, Assets, Wealth, Payment & Reconciliation and ATM operations.Functional Skills:- Digital Banking and Project execution- Set up of Centralized Operations and Process review & re-engineering- Customer Centre and Customer Experience- Risk & Control in buidling strong governance operating modelKey Responsibilities:- Project lead on Digital Bank strategy and delivery representing Operations- Centralized Unified Consumer Banking Operations consisting of AML/KYC & Account Opening, Account Services & Operations, Wealth Management Operations, Retail Asset Operations, Self Service Banking Operations, Payment & Reconciliations and NRI Operations- Project lead towards implementation of offering Wealth Management & Unsecured Lending on digital platform- Implementation of FATCA, CRS & CKYC - Design Target Operating Model with primary design for "No Operations" and ensuring banking activities on digital platform- Implementation of "Virtual Assistant (VA)" to be fist line of defence on Customer Service and improve its efficiency enhance containment rate of customer contact through VA.The role envisages in heading the Unified unit covering complete operations, management oversight, Risk & Control and Project management for further product suites on digital platform. Drive automation, digitisation and RPA across consumer banking operations by leveraging existing digital strategy.The role envisages in implementation of process review & re-engineering in consumer banking space in execution of the digital strategy and derive desired results to achieve the vision of key target operating model for DBS Retail Banking Operations.

Pune, Maharashtra, India

Project lead for digibank (banking mobile app) for DBS India Operations. The project role involved working with regional project team in developing a mobile app for DBS India and build product proposition with Business team in creating paperless account opening process and also entire basic banking including payments from mobile app. The effort in building this robust app is to create a virtual bank in mobile of the customer with all banking options being made available through app but also with high level of control and governance process. The product has been on soft launch since Dec15 with great customer experience and product enhancement and evolution being a continuous process.The role also includes in setting up and Heading the Digital Operations centre, a one of its kind with integrated service model based on human centric design approach and also designed with the aim of minimum operations and a concentrated effort in eliminating the failure demand of basic banking and provide great customer experience. The operating model, recruitment, training, production support and operations was designed with key objective of CX and No Ops model.

Chennai Area, India

Head the centralised operations of Account Services & Mortgage Operations for DBS Bank. Being part of the core project committee in setting up of frame work and operating model for retail asset business launch in India.Implementation of loan origination system and core banking system for asset business, setting up of asset operations and governance standards for retail asset business covering loan processing, regulatory standards, document management and risk standards.

Chennai Area, India

Setting up of centralized operations for retail banking consisting of Account Services, Wealth Operations, ATM Operations & Mortgage Operations for DBS Bank.Implementation of banking system for Wealth and Mortgage and drive special projects related to banking operations and FATCA.

Mumbai Area, India

The last position as Head of Internal audit for Wealth Management, HSBC India and last 15 years gained overall experience in Banking Operations, Retail Assets Operations, Wealth Management & PCM operations.