 End-to-end onboarding process of large customers like UBER and OLA Cabs for corporate BuyBack and sales program. Reviewing the overall performance of the business and communicating with different teams to plan the strategy for future, set up the targets and proactively identify the challenges. Managing key accounts from the stage of client acquisition Monitoring price changes and market conditions. Ensure that all critical order queries are handled appropriately and close the issues Arranging Deals, Promotions and Campaigns for Digital Category in verious channels Ensure that the Back-End operations are performed appropriately like sharing the (RAQ- Revised Price Quote to customer and negotiate with them) Payments for Purchases and Returns are done as per TAT Work closely with Accounts and Inventory Team and ensure that the complete purchases are made on time and recorded accurately. Ensure cordial relationships with our dealers and returning customers and make sure to increase sales. Developed SOP’s for smooth functioning for C2B Process Onboarding Courier Partners (Ecom Express and Bluedart) for our day to day shipments

Network 18 (Homeshop 18) – Assistant ManagerDigital Product CategoryCoordinating with various clients, including but not limited to, Scheduling work, Mentoring, Managing work request from various categories and also conducting technical trainings for the team in order to deliver quality work.Proficiency in technical query handling, customer relationship management and after sales support.Effective and energetic in maintaining harmonious relationship between top management and the teams for smooth flow of management initiatives.Well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve corporate goals.Streamlining & standardizing the existing process.Vendor ManagementContact with suppliers and managing supplier relationshipMerchandising Co-ordinationProducts listing; Content & high resolution images data gathering and reviewing the same before upload. Provided Teams performance review updates regularly to the Top Management.Conducting daily meeting to review the performance and downloading the updates to the concerned executives

IGATE Global Solutions - Senior Associate (Acting Team Lead)Excess ManagementExcess Management process provides the bank with internal control and adherence to Account Managers (AM) Delegated Lending Authorities (DLA) such as, proper documentation/recording, reporting and recommended strategy to minimize or mitigate banker’s risk. Random audit on Excesses are performed to validate that the proper procedures with respect to Excess Management are being followed by Account Managers. The process involves 100% random audit on 25% of the Account Managers assigned to each Vice President (VP) on a quarterly basis on receipt of daily excess reports.Roles and Responsibilities:Performing the audit of the Account Managers (AM) lending as per the procedure outlined by the Client. Verifying customer data to detect and identify financial fraud.Performing Quality Check of the QRA (Quarterly Random Audit) done by the associates.Assisted the team in resolving the process related queries and allocate work.Handled all the queries/escalations from client.Ensured adherence to Service level agreement (SLA, 99%) & Turn around Time (TAT, 24Hrs).Cross trained in Quality and Internal Control (QNIC Business) process and simultaneously worked in both the process for the year 2011. Trained new employees and resolved all the queries about the process. Managing and monitoring their performance.Preparing quarterly reports which will be sent to the RVP’s (Regional Vice Presidents).Maintaining Production, Quality, Leave and SLA tracker.Preparing quarterly Audit Schedule, VP listing and Recap sheet.Responsible for supervising the day to day running and operations of the bank, whilst at the same time creating a professional, helpful and customer friendly environment for staff to work in.Implementing new procedures and policies provided by the Head Office. (Royal Bank of Canada).