Sridhar Ramamurthy Email & Phone Number

Oakland, California, Us

• Led the design, development, and project management for Care Delivery & Contact Center Technologies, driving key initiatives that enhanced service delivery.• Championed Agile (SAFe) and product transformation efforts, resulting in a 66% reduction in time-to-market from 3-6 months to one month, a 5-point increase in People Pulse workforce engagement, and improved end-user satisfaction.• Managed the migration of Contact Center Agent Desktop Applications to the cloud, achieving a $2M annual reduction in operational expenses.• Ensured 99.995% system availability by overseeing 24x7 operations, leading system recoveries, and consistently meeting MTTR goals.• Directed governance, risk management, and ensured HIPAA & PCI compliance across development and operational information security.• Strengthened vendor relationships, optimized expenses, and negotiated favorable Pega product licensing, maintaining a balanced 70/30 offshore/onshore staffing ratio.

Unterföhring, Bavaria, De

• Managed the successful handover of the Personal Insurance Line of Business to the acquiring entity, ensuring a seamless transition for all stakeholders.• Directed the migration of over 125K policies, including billing and claims data, across multiple lines of business, all while maintaining uninterrupted support for business operations and clients throughout the 24-month migration period.• Led the decommissioning of 43 Personal Insurance applications with a $1.4M external vendor budget, carefully navigating multiple dependencies to achieve zero business impact during the process.• Propelled the IT initiative to migrate email infrastructure from Lotus Notes to Microsoft Exchange for 850 employees in North America, resulting in reduced expenses and the elimination of outdated technology.

Novato, Ca, Us

• Led the design, development, delivery, and IT operations for regulatory and business-driven application enhancements, ensuring alignment with strategic objectives.• Successfully delivered the Highly Protected Risk (HPR) Pinnacle Property product on time and within budget, implementing over 400 new policy forms and launching the product nationwide in all 50 states. Additionally, delivered the Lawyers Professional Liability (LPL) product, which launched in 37 states, expanding coverage to properties valued at over $1B.• Championed the adoption of Agile Scrum within the organization, coaching two project teams, and increasing the predictability of deliverables by 70% over the course of the project.• Collaborated with Application Service IT Managers and Finance to develop the annual budget for the Application Services Organization, totaling approximately $42.5M.