o SDL for S2P Procurement account for APAC & EMEA Regions delivered from India (HYD+BNG+MUM) locations.o Deliver the agreed SLA of Productivity / Quality / TAT with the client.o Responsible for graduating from KT – Documentation Sign Off - Pilot / Testing - Go-Live Phase for APAC & EUR regions comprising 9 different countries.o Backup for GOL – Global Ops Lead for S2P across all geographies.o Responsible for monitoring & driving business goals. Govern & contribute towards… Show more o SDL for S2P Procurement account for APAC & EMEA Regions delivered from India (HYD+BNG+MUM) locations.o Deliver the agreed SLA of Productivity / Quality / TAT with the client.o Responsible for graduating from KT – Documentation Sign Off - Pilot / Testing - Go-Live Phase for APAC & EUR regions comprising 9 different countries.o Backup for GOL – Global Ops Lead for S2P across all geographies.o Responsible for monitoring & driving business goals. Govern & contribute towards revenue gains through project & digital transformation initiatives. Show less

o Responsible for E2E of Google YT COMO process.o Govern & coordinate task list for support LOBs - TA, WFM, PeX, SDA, HR, Wellness, Training & QA.o Accountable for E2E deliverables of Operations Management across 3 shifts.o Site Lead (backup) for Bangalore location for Google operations.o SPOC for Google VMs for their respective LOBs – FVT, H&D, Adult, H&H etc.o Responsible for P&L review & management. Present & participate in the Client Governance Calls with the VMs and… Show more o Responsible for E2E of Google YT COMO process.o Govern & coordinate task list for support LOBs - TA, WFM, PeX, SDA, HR, Wellness, Training & QA.o Accountable for E2E deliverables of Operations Management across 3 shifts.o Site Lead (backup) for Bangalore location for Google operations.o SPOC for Google VMs for their respective LOBs – FVT, H&D, Adult, H&H etc.o Responsible for P&L review & management. Present & participate in the Client Governance Calls with the VMs and share updates on the Operational synopsis – WBR, MBR & QBR sessions. Played a key role in strategic developments during the ramp-up phase for the Bangalore location. Show less

o Managing Global Supply Chain Process for NOKIA Client.o Deliver the set Productivity / Quality / TAT as per agreed guidelines & SLA.o Managed 4 verticals - OEM & ALU teams (both O2C), Mex-Buyer (P2P) & FIT Processes (Invoicing)

 Managing operations and teams by implementing short / long term plans with focus on excelling business targets & service delivery metrics. Assessing customer feedback, evaluating areas of improvements & providing critical feedback. Apprise management on all operations related data and assist in critical decision-making process. Ensuring all processes meeting profitability goals as outlined by Management. Also involved in recruitment along with HR team. Identifying… Show more  Managing operations and teams by implementing short / long term plans with focus on excelling business targets & service delivery metrics. Assessing customer feedback, evaluating areas of improvements & providing critical feedback. Apprise management on all operations related data and assist in critical decision-making process. Ensuring all processes meeting profitability goals as outlined by Management. Also involved in recruitment along with HR team. Identifying improvement areas & implementing measures to maximise customer satisfaction levels. Show less

Operations, Transitions & Vendor Management)Key Result Areas:Handling projects from Insurance, Retail, Mortgage & Banking domainsSpearheading a team of 200 + associates for smooth process operations in compliance to the SLA.Distribution of accurate information across team to ensure best practice sharing.Reporting & Control: Daily/weekly/monthly check on all the required Reports, daily monitoring &balancing of workload across three shifts. Accomplishing… Show more Operations, Transitions & Vendor Management)Key Result Areas:Handling projects from Insurance, Retail, Mortgage & Banking domainsSpearheading a team of 200 + associates for smooth process operations in compliance to the SLA.Distribution of accurate information across team to ensure best practice sharing.Reporting & Control: Daily/weekly/monthly check on all the required Reports, daily monitoring &balancing of workload across three shifts. Accomplishing the role of Internal Auditor for ISO & BS7799 certificationsHandling appraisals for the team, Involvement in recruitment of the employees and providing training to them.Functioning as a key member and as Transition Manager (for jobs to various locations).Held the responsibility of head coordinator for transition of various jobs from the current location to the next BCP location.Have been involved in transition and migration of different processes, launching them successfully andbuilding a team for each project.Instrumental in the successful transition & stabilization of the process.Involved in training, mentoring & monitoring the entire team about the process.Have handled a team size of 75 -150 associates with respect to Knowledge Transfers,Process Training, Communication & production handling etc.Assist in capturing data & also prepared process documents in accordance with ISO guidelines.Monitor the team's performance while & post transition period.Ensuring adherence to ISMS and QMS Standards, policies and procedures for smooth process efficiency.Notable ContributionsSuccessful Transition - Migration of jobs to new operation centers in multiple citiesTransition Management - Donned the role of a transition manager and successfully transitioned jobs from Bangalore to smaller cities like Mysore and Salem.FTE Realization - Leveraged significant contribution in improving FTE realization by 40%. Show less