Over 19+ years of diversified Business Process Management/ Outsourcing experience within the Banking and Financial services Industry. Have been in leadership roles heading Operations, Key Account management, Transition and Solutions, New service line creation, Products Strategy, Program Management Office, Strategic Planning, Consulting. Have been a major contributor to the organization’s growth since inception, driving Operational Excellence, Innovation and continuous improvement, Value creation, Customer & Employee satisfaction, setting up new service lines & capabilities across verticals.

SLK Global is part of SLK Group, a leading business solutions and software services provider. At SLK, we focus on providing business process management services & solutions to some of the large Fortune 500 companies as well as mid-sized and large organizations in the US Banking, Mortgage lending, Title insurance and other financial services sectors. SLK Group has over 5,000 employees across several locations in India, US, Philippines, Singapore & Europe. Founded in 2000, SLK is headquartered in Bangalore, India.SLK also offers several product based solutions to the real estate mortgage lending, banking and other related financial services industries. From providing quick and accurate property valuations or detailed property ownership and encumbrance reports, to effectively managing compliance issues in mortgage lending, we focus on delivering value. For more information, please visit http://www.slkgroup.com/global/ . Also follow SLK Global on Twitter at @slkglobalsvcsIn my current role i'm responsible in Identifying new opporutnities & develop new products, build new capabilities and revenue streams for the organization. Managing the entire product development life cycle from conceptualization to Go to market. Heading operations of over 1000+ FTE.

SLK Global is part of SLK Group, a leading business solutions and software services provider. At SLK, we focus on providing business process management services & solutions to some of the large Fortune 500 companies as well as mid-sized and large organizations in the US Banking, Mortgage lending, Title insurance and other financial services sectors. SLK Group has over 5,000 employees across several locations in India, US, Philippines, Singapore & Europe. Founded in 2000, SLK is headquartered in Bangalore, India.SLK also offers several product based solutions to the real estate mortgage lending, banking and other related financial services industries. From providing quick and accurate property valuations or detailed property ownership and encumbrance reports, to effectively managing compliance issues in mortgage lending, we focus on delivering value. For more information, please visit http://www.slkgroup.com/global/ . Also follow SLK Global on Twitter at @slkglobalsvcsIn my current role i'm responsible in Identifying new opporutnities & develop new products, build new capabilities and revenue streams for the organization. Managing the entire product development life cycle from conceptualization to Go to market. Heading operations of over 1000+ FTE.

Heading BPO Operations for US Title Insurance and Mortgage client

• Managed the overall BPO program for one of the largest US Banking customers.• Responsible for managing the overall relationship, New Implementations, Operational escalations, Customer Satisfaction and other Strategic initiatives• Overall BPO engagement grew 200% over 2 yr’s span and expanded into 5+ new lines of business• Implemented several strategic initiatives such as Online Dashboard, Temp staffing, BCP/DR, process improvement & Gain share model, governance structure, Key account management, quality framework across LOB’s• Managing the presentations and Senior Executives visits from both sides• Managing the pipeline and ongoing process transitions, branding, communication

• Primarily responsible for working out new business strategies, new services launching, Sales and transition management• Monitoring the cold calling team and facilitating in launching new calling campaigns• Represent operations during the sales call and help acquire new clients• Overall process migration planning in concurrence with clients and facilitate the training & process implementation through the entire cycle• Preparing detailed process documentation and knowledge base• Preparing Statement of Work that addresses customer expectations, scope of work, communication strategy, pricing, escalations and other terms and conditions• Generating Roadmaps, Status Reports, Production Reports for the top management review meeting and for customers• Involved in Strategic Planning to improve productivity, quality & delivery schedules to meet & enhance customer satisfaction.

• Primarily responsible for working out new business strategies, new services launching, Sales and transition management• Monitoring the cold calling team and facilitating in launching new calling campaigns• Represent operations during the sales call and help acquire new clients• Overall process migration planning in concurrence with clients and facilitate the training & process implementation through the entire cycle• Preparing detailed process documentation and knowledge base• Preparing Statement of Work that addresses customer expectations, scope of work, communication strategy, pricing, escalations and other terms and conditions• Generating Roadmaps, Status Reports, Production Reports for the top management review meeting and for customers• Involved in Strategic Planning to improve productivity, quality & delivery schedules to meet & enhance customer satisfaction.