Sridhar Nagarajan Email & Phone Number

Santa Clara, California, Us

Heading up Onboarding, Customer Success, Product Engagement and Analytics.

Santa Clara, California, Us

San Diego, Ca, Us

- Payments and billing platform strategy and implementation- Advising on corporate strategy to help with fundraising

San Diego, Ca, Us

- Built product management, design, data science and analytics teams from ground up to scale for growth.- Launched Social, Analytics, Mobile App and International solution suite to drive ARPU and new business, while growing LTV:CAC.- Developed ML sentiment and predictive models to deliver AI driven localized insights to multi-location brands.- Voice of Customer (VoC) and Voice of Prospect (VoP) focused product management to enhance CX throughout the customer lifecycle

- Enrich the educational experience for the children of the Rhoades School, focusing on service oriented learning initiatives- Provide strategic guidance on technology infrastructure investments

Singapore, Sg

- Advising on emerging market expansion and go to market strategy

Newark, Delaware, Us

- Helped optimize product market fit and operationalize SaaS sales model to accelerate growth- Worked with CEO on successful exit to WhatFix

- Helping early stage SaaS and payments startups build out their product, analytics and marketing infrastructures to position them for inflective growth - Hosted hands-on workshop at San Diego Startup Week to educate startups on Lean Entrepreneurship and Lean Canvas frameworks. http://sched.co/ElHR- Mentoring startups on growth strategy at SaaSConnect, hosted by the Cloud Software Association

Encinitas, California, Us

- Built and launched Payments and POS (Point-of-Sale) businesses (including product strategy and delivery) to generate new growth channels, while significantly increasing ARPU over the past 2 years.- Quantified and curated mobile-only opportunity based on data insights from user behavior within Ecwid ecosystem. This is currently envisioned as the next wave of growth for Ecwid.- Built product and marketing analytics infrastructure to achieve daily reporting on all KPIs. Leveraged data insights to identify incremental revenue opportunities in Payments, POS and Mobile-only commerce business lines. - Worked closely with the CEO to formulate business strategy and manage Board deliverables

Encinitas, California, Us

- KPI driven strategic planning to increase customer acquisition and activation, both organic and through partner development - Identifying and executing marketing and partner initiatives to unlock incremental revenue potential- Ensuring that the product roadmap is appropriately balanced between tactical revenue drivers and strategic game changers- Expanding Ecwid's revolutionary e-commerce service to established and emerging markets

San Jose, Ca, Us

Expanding PayPal's product footprint to key markets in Asia, EMEA and Latin America

San Jose, Ca, Us

- Driving end-to-end process and product improvements that positively impact customer loyalty, including key metrics like Customer Lifetime Value (CLV) and Net Promoter Score (NPS)- Delivering the optimal E2E experience for customers, across products, policies and regions- Headed up the Web Self-Service team to define and execute a 3 year strategy for self-help, comprising of both product and business components

San Jose, Ca, Us

- Driving the strategic direction of the global merchant acquiring organisation, including roadmap planning and execution. - Leading the effort to unify the gateway and PayPal platforms to achieve economies of scale and quicker time to market, using agile product management methodologies.- Exploring new product areas in the Merchant Acquiring space.

San Jose, Ca, Us

Managing the expansion of PayPal into international and emerging markets in Europe and the Asia pacific region. Defining PayPal's international product strategy for Merchant Services.

Defining the strategic direction of the organization and planning outreach activities.

San Francisco, Ca, Us

Grew global consumer product revenue by 10% (exceeded $150 Million) in a depressed economy in 2003, with the successful launch of AutoCAD LT 2004. This encompassed product positioning (vis-à-vis competitors), messaging, defining marketing programs, and collaborating on defining brand strategy (based on customer perception and research). Worked closely with customers in Europe, Asia Pacific, and the US to develop market and product requirements to deliver a new release within the promised timeframe.

Us

Developed and implemented a go-to-market plan (pricing and marketing strategy, roadmap creation) for collaborative software, with forecast annual revenue of $2 Million. This involved leading a geographically dispersed team from the US, Japan and Europe, and coordinating the global launch of the product. This also included market research of key customers and competitive positioning.

Houston, Texas, Us

- Managed HP's OEMs (sub-contractors) that were responsible for 80% of total printer production volume. This included defining outsourcing and manufacturing strategy. - Designed and implemented automated high volume production systems for hardcopy products including desktop scanners and printers, with manufacturing capacities of up to 180,000 units per year.

Masters, Technology Management

Bachelors (Honors), Mechatronics Engineering

Education record