Sridhar Nagarajan Email and Phone Number
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Sridhar is an expert in scaling early stage customer-focused SaaS companies. He's currently Chief Customer Officer at Dragonboat, advocating best practices he put in place as Head of Product at Chatmeter, where he also implemented Dragonboat as an early customer. Previously, Sridhar built the go-to-market team at Ecwid, a venture backed startup helping democratize e-commerce. He earned his product chops at PayPal, where he spent almost a decade growing the international product team to scale their B2B payments products beyond North America.Specialties: - Managing P&L and revenue growth for venture backed startups- Building nimble teams that transform Start-ups into Up-starts- Analytical focus to deliver results in today's rapidly evolving, global business environment- Global market analysis, strategy creation and business case preparation to unearth growth potential and improve operational excellence- Agile Product Management for developing customer focused products with quick time-to-market- Marketing to customers across diverse cultural and geographic spectrums
Dragonboat
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Chief Customer OfficerDragonboat Mar 2024 - PresentSanta Clara, California, UsHeading up Onboarding, Customer Success, Product Engagement and Analytics.
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Head Of Customer GrowthDragonboat Sep 2022 - PresentSanta Clara, California, Us
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AdvisorSaasmax Corp. Jun 2018 - PresentSan Diego, Ca, Us- Payments and billing platform strategy and implementation- Advising on corporate strategy to help with fundraising -
Vp ProductChatmeter Dec 2018 - Jul 2022San Diego, Ca, Us- Built product management, design, data science and analytics teams from ground up to scale for growth.- Launched Social, Analytics, Mobile App and International solution suite to drive ARPU and new business, while growing LTV:CAC.- Developed ML sentiment and predictive models to deliver AI driven localized insights to multi-location brands.- Voice of Customer (VoC) and Voice of Prospect (VoP) focused product management to enhance CX throughout the customer lifecycle -
Member Board Of DirectorsRhoades Foundation Jul 2016 - Jun 2020- Enrich the educational experience for the children of the Rhoades School, focusing on service oriented learning initiatives- Provide strategic guidance on technology infrastructure investments
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AdvisorArcadier Sep 2018 - Jan 2020Singapore, Sg- Advising on emerging market expansion and go to market strategy -
Investor And AdvisorAirim Dec 2018 - Oct 2019Newark, Delaware, Us- Helped optimize product market fit and operationalize SaaS sales model to accelerate growth- Worked with CEO on successful exit to WhatFix -
AdvisorBitmo, Inc. Oct 2018 - Jan 2019
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Product And Go-To-Market AdvisorIndependent Consultant 2018 - 2018- Helping early stage SaaS and payments startups build out their product, analytics and marketing infrastructures to position them for inflective growth - Hosted hands-on workshop at San Diego Startup Week to educate startups on Lean Entrepreneurship and Lean Canvas frameworks. http://sched.co/ElHR- Mentoring startups on growth strategy at SaaSConnect, hosted by the Cloud Software Association
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Vp, Payments, Pos And Strategic MarketsEcwid 2015 - 2018Encinitas, California, Us- Built and launched Payments and POS (Point-of-Sale) businesses (including product strategy and delivery) to generate new growth channels, while significantly increasing ARPU over the past 2 years.- Quantified and curated mobile-only opportunity based on data insights from user behavior within Ecwid ecosystem. This is currently envisioned as the next wave of growth for Ecwid.- Built product and marketing analytics infrastructure to achieve daily reporting on all KPIs. Leveraged data insights to identify incremental revenue opportunities in Payments, POS and Mobile-only commerce business lines. - Worked closely with the CEO to formulate business strategy and manage Board deliverables -
Gm, Direct BusinessEcwid 2012 - 2014Encinitas, California, Us- KPI driven strategic planning to increase customer acquisition and activation, both organic and through partner development - Identifying and executing marketing and partner initiatives to unlock incremental revenue potential- Ensuring that the product roadmap is appropriately balanced between tactical revenue drivers and strategic game changers- Expanding Ecwid's revolutionary e-commerce service to established and emerging markets
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Head Of Globalization ProductPaypal 2011 - 2012San Jose, Ca, UsExpanding PayPal's product footprint to key markets in Asia, EMEA and Latin America -
Group Product Manager, Global Customer ExperiencePaypal 2008 - 2011San Jose, Ca, Us- Driving end-to-end process and product improvements that positively impact customer loyalty, including key metrics like Customer Lifetime Value (CLV) and Net Promoter Score (NPS)- Delivering the optimal E2E experience for customers, across products, policies and regions- Headed up the Web Self-Service team to define and execute a 3 year strategy for self-help, comprising of both product and business components
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Senior Manager, Global Merchant AcquiringPaypal 2006 - 2008San Jose, Ca, Us- Driving the strategic direction of the global merchant acquiring organisation, including roadmap planning and execution. - Leading the effort to unify the gateway and PayPal platforms to achieve economies of scale and quicker time to market, using agile product management methodologies.- Exploring new product areas in the Merchant Acquiring space.
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Senior Product ManagerPaypal 2004 - 2006San Jose, Ca, UsManaging the expansion of PayPal into international and emerging markets in Europe and the Asia pacific region. Defining PayPal's international product strategy for Merchant Services.
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VolunteerCharityfocus 2002 - 2005Defining the strategic direction of the organization and planning outreach activities.
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Product ManagerAutodesk Oct 2002 - Mar 2004San Francisco, Ca, UsGrew global consumer product revenue by 10% (exceeded $150 Million) in a depressed economy in 2003, with the successful launch of AutoCAD LT 2004. This encompassed product positioning (vis-à-vis competitors), messaging, defining marketing programs, and collaborating on defining brand strategy (based on customer perception and research). Worked closely with customers in Europe, Asia Pacific, and the US to develop market and product requirements to deliver a new release within the promised timeframe. -
Product ManagerCocreate Software 2000 - 2002UsDeveloped and implemented a go-to-market plan (pricing and marketing strategy, roadmap creation) for collaborative software, with forecast annual revenue of $2 Million. This involved leading a geographically dispersed team from the US, Japan and Europe, and coordinating the global launch of the product. This also included market research of key customers and competitive positioning. -
Manufacturing Engineer And Project LeaderHewlett Packard 1995 - 1999Houston, Texas, Us- Managed HP's OEMs (sub-contractors) that were responsible for 80% of total printer production volume. This included defining outsourcing and manufacturing strategy. - Designed and implemented automated high volume production systems for hardcopy products including desktop scanners and printers, with manufacturing capacities of up to 180,000 units per year.
Sridhar Nagarajan Skills
Sridhar Nagarajan Education Details
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UnswTechnology Management -
University Of SydneyMechatronics Engineering
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Epping Boys High School
Frequently Asked Questions about Sridhar Nagarajan
What company does Sridhar Nagarajan work for?
Sridhar Nagarajan works for Dragonboat
What is Sridhar Nagarajan's role at the current company?
Sridhar Nagarajan's current role is SaaS Product and GTM Leader - Martech, Fintech, eCommerce | Early Stage Startup Advisor | Aspiring 7 minute miler.
What is Sridhar Nagarajan's email address?
Sridhar Nagarajan's email address is sr****@****max.com
What is Sridhar Nagarajan's direct phone number?
Sridhar Nagarajan's direct phone number is +141571*****
What schools did Sridhar Nagarajan attend?
Sridhar Nagarajan attended Unsw, University Of Sydney, Epping Boys High School.
What skills is Sridhar Nagarajan known for?
Sridhar Nagarajan has skills like Product Management, E Commerce, Cross Functional Team Leadership, Strategy, Go To Market Strategy, Competitive Analysis, Product Marketing, Marketing Strategy, Management, Product Development, User Experience, Analytics.
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