Sridinesh Ps Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Since my initial involvement in the first project with PreludeSys, I was subsequently transferred to the Inside Sales division of the company. PreludeSys is a SaaS-based organization that has undertaken various campaigns, encompassing a range of initiatives and partnerships. These campaigns primarily focus on Enterprise Integration through strategic alliances with prominent iPaaS market leaders, including Boomi, Jitterbit, Informatica, and MuleSoft. Additionally, PreludeSys emphasizes Digital Transformation (DX), Power BI, Data Analytics, Salesforce, including non-profit ventures, Dynamics 365, Demand Blue, Common Area Maintenance Leasing, and KPO services.Leveraging my prior experience in the Knowledge Process Outsourcing (KPO) domain, I actively participated in the KPO campaign, which encompassed two distinct processes: Medical Records Management (MRM Services) and De-Duplication Services. The MRM Services involved indexing, reviewing, and summarizing medical records, regardless of the volume. On the other hand, De-Duplication Services entailed identifying duplicate pages within extensive record collections, often consisting of millions of pages.During my time in the KPO campaign, my responsibilities included making approximately 200-250 outbound calls per day. These calls were not limited to mere communication but also encompassed prospecting through email and LinkedIn. Occasionally, we would also acquire leads from Zoominfo, a reputable lead sourcing platform. As part of my role, I diligently scheduled meetings with prospects and business managers to discuss potential opportunities and establish mutually beneficial partnerships.CRM used : Salesforce

Chennai, Tamil Nadu, India

Client : Gemini Legal LLCBased on my prior experience with Med Legal LLC, which unfortunately closed its operations in December 2021, I have transitioned to a new opportunity with Gemini Legal LLC. It is worth noting that Gemini Legal LLC holds a partial ownership stake in Med Legal LLC. Despite working in the same job position as before, my responsibilities have evolved to align with my extensive exposure in the legal industry.Within my current role, I have been designated as the Subject Matter Expert, leveraging my expertise to train callers on process excellence. This involves imparting comprehensive knowledge and equipping the callers with the necessary skills to deliver exceptional service to clients. Additionally, I am responsible for efficiently assigning leads to the callers, ensuring a smooth workflow and optimal allocation of resources.Performing quality checks is another integral aspect of my role. I meticulously review calls and associated documentation to identify areas for improvement, ensuring adherence to established standards. By providing constructive feedback, I contribute to enhancing the overall performance and service quality.Furthermore, I actively engage in floorwalking, where I am physically present on the floor to address any queries or concerns raised by the callers. Handling escalation calls is another critical responsibility within my purview. By utilizing my excellent communication and problem-solving skills, I adeptly manage and resolve escalated matters, fostering customer satisfaction and maintaining client relationships.To facilitate effective communication and reporting, I am responsible for preparing and submitting end-of-day (EOD) reports to the Team Lead (TL), Manager, and Head of Operations. These reports provide comprehensive insights into team performance, call metrics, and any notable trends or observations. By doing so, I contribute to transparency, accountability, and the overall efficiency of our operations.

Chennai, Tamil Nadu, India

Client : Med Legal LLCI have worked with Medlegal LLC, a pioneering organization in the field of workers' compensation, dedicated to providing comprehensive legal support to individuals seeking compensation for workplace injuries. At Medlegal LLC, we pride ourselves on delivering exceptional services and ensuring proper compliance with legal procedures.As a Subpoena Compliance Specialist at Medlegal LLC, I played a crucial role in the workers' compensation department, specifically focused on subpoena compliance. My primary responsibility was to ensure that subpoenas were served correctly and to follow up with the individuals to whom the subpoenas were served.In this role, I worked closely with our clients, attorneys, and other stakeholders to facilitate the acquisition of essential documents for workers' compensation cases. I verified and confirmed the proper service of subpoenas to the appropriate individuals involved in workers' compensation cases.Furthermore, I followed up with individuals who had been served subpoenas to ensure compliance and facilitate the retrieval of requested documents. This involved making outbound calls and sending emails to procure the requested documents from individuals served with subpoenas, maintaining an average volume of 100-120 researched outbound calls per day.Additionally, I collaborated with applicants' attorneys (AA) to determine the necessary documents, such as medical files, insurance files, payroll records, and employment history, required for the case. I also liaised with the Workers' Compensation Appeals Board (WCAB) jurisdiction and assisted the AA in the prosecution process.Throughout my work, I maintained accurate and detailed records of all communications, follow-ups, and document acquisitions. I ensured that information flow was seamless and coordinated effectively with internal teams.

Chennai, Tamil Nadu, India

Client: Autoplus (formerly Pepboys)As a dedicated professional at Autoplus (formerly Pepboys), I thrived in a fast-paced customer service environment, excelling in handling customer queries and providing exceptional assistance. With a strong focus on efficiency and accuracy, I successfully managed three email boxes, ensuring prompt and effective responses to resolve customer concerns.To enhance my productivity, I utilized SAP and prescribed T-codes to efficiently edit and update customer information, ensuring accurate records and seamless communication. Leveraging the Citrix engine in the remote desktop environment, I consolidated various tools into a single interface, streamlining workflows and improving overall efficiency.In addition, I utilized the Sales System, an internal-based tool, to retrieve and analyze invoices, facilitating accurate financial reporting and analysis. Moreover, I proficiently employed Microsoft Excel at all levels to organize and manipulate data, leveraging its powerful functionalities to streamline processes and drive data-driven decision-making.My commitment to providing exceptional customer service, leveraging cutting-edge technologies, and utilizing various tools and systems demonstrates my ability to thrive in a dynamic and results-oriented work environment. I am eager to contribute my skills and expertise to the continued success of Autoplus as we aim to exceed customer expectations and drive business growth.

India

Worked closely with Mining Vehicles: I had the chance to work closely with various types of mining vehicles, gaining valuable hands-on experience in their maintenance and operation.Hands-on experience with the Auxiliary Gearbox used in mines: I received practical training on the Auxiliary Gearbox, which is a critical component in mining vehicles. This experience provided me with a deep understanding of its functioning and maintenance.Training on tire re-treading: I was trained in the process of re-treading tires, which is an essential skill in the mining industry. This training allowed me to learn how to extend the lifespan of tires, reducing costs for the mining company.Engine fabrication works: I was involved in engine fabrication tasks, gaining knowledge and practical skills related to engine maintenance and repair. This experience gave me insights into the inner workings of engines used in mining vehicles.Maintenance of gas casket in the crankcase: I received training on the maintenance of the gas casket in the crankcase. This involved learning about the proper handling and maintenance of this crucial component to ensure the safe and efficient operation of mining vehicles.Lathe works: I had the opportunity to work with lathes and develop skills in lathe operations. This experience enhanced my machining abilities, allowing me to perform tasks such as turning, facing, and threading on metal parts.Drilling work: I was involved in drilling operations, learning various drilling techniques and practices. This knowledge proved useful in tasks such as creating holes for mounting or assembling components in mining vehicles.Fleet management: I gained exposure to fleet management practices within the mining industry. This included understanding how to optimize vehicle utilization, track maintenance schedules, and manage vehicle performance and efficiency.

Chennai

I am an accomplished professional with a proven track record in developing and executing comprehensive campaigns to promote the agenda "We Buy, We Sell, We Exchange" to target customers. Through my strategic approach and creative thinking, I have successfully driven brand awareness and generated significant business growth.One of my key achievements includes the creation and management of membership programs aimed at increasing sales volume and fostering customer engagement. By implementing these programs, I effectively nurtured customer relationships and incentivized repeat business, resulting in improved customer loyalty and increased revenue.To enhance the customer experience and streamline transactions, I implemented innovative technologies such as the MePos billing system. Utilizing QR scanners to scan the barcode in the membership tokens, I facilitated seamless and efficient transactions, ensuring a hassle-free purchasing process for customers.Guiding customers through the sales process and providing exceptional support has always been a priority for me. I take pride in my ability to understand customer needs and preferences, assisting them in finding the right products that align with their requirements. By offering personalized guidance and attentive service, I have consistently fostered positive customer experiences and built long-lasting relationships.