Sriharan Pathmanathan Email & Phone Number

Colombo, Western, Sri Lanka

Managing 3 professional teams: Integration Consultant | EDI Messaging | Level 2 (System Consultants) |Level 1 (Client Service Specialist)Managing a 22-member team including 24/7 operation roster, periodical reviews, and evaluation of team members, maintaining support SLAs and creating SLA scenario lists and setting quarterly goals for support team.Hire, train and develop members to deliver world class global customer support.Coordinate with Global Hubs Managers to ensure support requirements are met. Engage with VP and Director - Customer Support, to share regional metrics for improvement and operational effectiveness.Interact with Operations, Engineering and Finance teams for the smooth operation and execution of customer projects.

Sri Lanka

Managing real time EDI file transfers - monitoring inbound and outbound messages (EDI| SAP IDOC| XML| X12| EDIFACT) for leading Buyers, LSP(s) and Vendors.Perform customer integration testing comprised of messaging documents created and modifying look-ups and defaults.Experience in supply chain management solution (Cloud based applications | Workflows | Case | Incident Management | Production Support.)Identify and test bugs for DevelopmentDocument Support procedures and solutions for application issuesWork on service offering and change request

Sri Lanka

Managing Level 1 (Client Service Specialist), Level 2 (System Consultants) and EDI Messaging and support team with a total of 16 team members.Hire, train and develop members to deliver world class global customer support.Support team representation for product development reviews.

Managing a 4-member team for EDI messaging and Level 2 Support Hire, train and develop members to deliver world class customer support to global customers.Interact with professional services and engineering teams to identify solutions for customer requirementsEnsure timely resolution of support tickets and engage for escalations.

Sri Lanka

In charge of complete IT System for SETMIL GroupCoordinating with programmers for Internal Shipping System, Trucking, Port Status File and EDI file changes, testing, and implementation.Manage the company’s internal servers (Windows 2000 and 3003) Implemented an EDI capturing system to reduce the data entry workload

Western Province, Sri Lanka

Closely work with developers for companies internal shipping system testing and user creationHandle EDI manifest and port status file uploadsWindows/novel user support / domain user creation

Western Province, Sri Lanka

Trained in 4 departments in the shipping industry (Operation | Documentation | Marketing | Finance)Prepare daily summary container load for ManagementOn board vessel for cargo planning and vessel inspectionData entry for inward and outward