👋 Hi there! I'm Srijan Kapoor, a dedicated operations and strategy professional with a passion for driving efficiency and delivering exceptional results. With a diverse career spanning the financial, investment management, and hospitality sectors, I bring a unique blend of analytical prowess, strategic thinking, and collaborative leadership to every role I undertake.🔍 Currently at CIBC: As a Fraud Analyst, I manage over 10,000 transactions monthly, leveraging advanced statistical techniques and machine learning models to identify and mitigate potential fraudulent activities. My proactive approach has resulted in a significant reduction in financial losses and a substantial improvement in customer satisfaction.🚀 Previously at Dezerv: As an Operations Manager, I implemented process automation across eight departments, achieving a 40% increase in operational efficiency. My strategic initiatives and meticulous planning streamlined workflows and enhanced productivity.🍽️ At Urban Company: I launched the Personal Chefs category, conducting extensive market research and collaborating with key stakeholders to achieve substantial revenue growth with zero marketing costs. My efforts in formulating SOPs and training modules boosted user ratings and Net Promoter Score (NPS).🏨 Starting out at Lemon Tree Hotels: I created efficient billing processes and contributed to a significant increase in NPS. My dedication and performance earned me the 'Assistant Manager of the Year' award.🎓 Academic Background: I hold a Post-Graduate degree in Global Business Management from Seneca College, where I consistently made the President's Honor List, and a Bachelor's degree in Hospitality Management from Manipal University.🛠️ Skills: I'm skilled in various programming and data analysis tools, including SQL, Power BI, and Microsoft Office Suite. My strengths lie in conducting in-depth research, solving complex problems, and developing strategic plans that drive business success.🤝 Let's Connect!: I thrive in collaborative environments and am committed to continuous learning and growth. Feel free to connect with me to discuss how I can contribute to your organization’s success or to exchange insights on the latest trends in business operations and data analytics.Looking forward to connecting! 🌟