Deadline-driven and results oriented Project Management Professional and Incident Management Expert with over 9 years of experience in managing complex projects, incidents and problems, leading cross-functional teams and delivering successful outcomes. Seeking Project Management and Incident management role to contribute my strong problem-solving, leadership skills and decision-making skills at a financial services organization.
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Volunteer Project Coordinator4ChangehubToronto, On, Ca -
Assistant Vice President - Systems Qa AssociateWells Fargo Oct 2020 - Dec 2021Hyderabad Area, India• Incident Management, Problem Management, application support ensured resolution of incidents as per SLA. • Collaboration with leadership in measuring metrics and presenting reports.• Continuous Improvement reduced incident resolution time. -
Senior Qa SpecialistWells Fargo May 2015 - Sep 2020Hyderabad, Telangana, India• Incident Management : Reduced defect resolution wait time. • Business Analysis : Implementation of functionality improvements increased better end user experience. • Standardized process helped deliver relevant customer communications. -
Qa SpecialistWells Fargo May 2012 - Apr 2015• Leadership: Established a new team Problem Resolution and Scheduling. • Incident Management: Improved system uptime and availability of applications. • Organized an innovation hackathon helping candidates showcase their ideas, wherein top 6 ideas were chosen for implementation in the organization. -
Senior Software Development EngineerCsc Jul 2010 - May 2012Hyderabad, Telangana, IndiaDesigned, developed and estimated for mainframe programs for Farmers Insurance Home projects with zero code incidents in production. Handled critical project coordination, managed risks, resolved incidents and collaborated with stakeholder meeting their expectations.
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Application DeveloperCsc Jan 2008 - Jun 2010Hyderabad, Telangana, IndiaDesigned, coded, estimated and implemented mainframe programs for Farmers Insurance projects. Led project teams, coordination, communication, documented deliverables.
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InternCsc Aug 2006 - Dec 2007Hyderabad, Telangana, IndiaDeveloped mainframe programs for release projects with zero code errors.
Srikana Ray Education Details
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Above Target (Exceeds) -
American Institute For Chartered Property Casualty UnderwritersExcellent -
Toastmasters InternationalCompetent Leader -
Computer Science And Engineering -
Bidhan Chandra Institution For GirlsStem -
Carmel Convent High SchoolIcse, Council For The Indian School Certificate Examination.
Frequently Asked Questions about Srikana Ray
What company does Srikana Ray work for?
Srikana Ray works for 4changehub
What is Srikana Ray's role at the current company?
Srikana Ray's current role is Volunteer Project Coordinator.
What schools did Srikana Ray attend?
Srikana Ray attended Project Management Institute, American Institute For Chartered Property Casualty Underwriters, Toastmasters International, Dr. B.c. Roy Engineering College, Bidhan Chandra Institution For Girls, Carmel Convent High School.
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