Managed complaints related to corporate actions, dividends, and interest.Coordinated payment bookings in collaboration with central processing teams.Reconciled, controlled, and booked compensation payments from loan transactions.Collected data for KPI and KRI management and prepared team performance statistics.Completed and maintained full processes and operational procedures.Supported the business continuity planning concept of BP2S.

Prepared tax forms in accordance with double taxation agreements and on behalf of clients.Assisted in the transfer of funds received from tax authorities to clients.Coordinated responses and communicated deadlines with fiscal authorities.Created and uploaded relevant tax documents to the back office system.Provided support in administrative tasks, including the reconciliation and matching of internal suspense accounts.