Srikanth Duggirala Email & Phone Number

In this role, I provide direct support to the National Project Manager, overseeing key aspects of client communication, project data review, and logistics coordination. My responsibilities include:Client Interaction: Manage direct communication with clients, ensuring prompt issue resolution, support, and project updates.Data Review and Reporting: Conduct detailed data reviews to ensure accuracy and relevance for project updates and reporting.Ticket Creation and Management: Utilize Dynamics365 to create, track, and resolve support tickets, streamlining client support and enhancing team efficiency.Shipping and Logistics Management: Oversee shipping operations through MS Business Central, ensuring precise logistics and timely delivery.Process Improvement: Proactively identify areas for process optimization, supporting the project manager in strategic decision-making.Key Achievements:Strengthened client satisfaction through proactive communication and support.Streamlined ticketing processes, reducing resolution time and improving team response efficiency.Enhanced accuracy and efficiency in logistics management with MS Business Central.

Hyderabad, Telangana, India

At TalentSprint, I excelled as a Senior Operations Executive by ensuring the smooth execution of large-scale learning programs through effective process optimization and stakeholder coordination. I successfully streamlined workflows, enhanced resource utilization, and reduced turnaround times, significantly boosting operational efficiency. My ability to resolve challenges proactively and maintain high client satisfaction contributed to the consistent growth and success of the programs I managed.