Dynamic and results-oriented professional with over 11 years of hands-on experience in designing, building, and implementing creative technology solutions in both consulting roles and internal teams. My expertise spans technology leadership, strategy and planning, software development, information systems design, staff training, systems integration, systems migration, client communications, and tech support.I have extensive experience in customizing Dynamics 365 Customer Engagement platform by creating entities, forms, business rules, views, fields, workflows, and plugins. Additionally, I am skilled in creating JavaScript, HTML web resources, site maps, model-driven apps, Power Automates, Azure Logic Apps, canvas apps, and customizing ribbons.