Srikanth Mylavarapu Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Drove fraud detection efforts on Amazon's platform, reducing false catalog rejections by $2.5M, generating $1M revenue in GMS, and expanding processes across 18 Marketplaces.
• Managed relationships with global retail HNI vendors, protecting product lines from infringements and improving vendor retention and experience.
• Created annual roadmaps to enhance program strategy goals, collaborating with operations teams to build KPIs and quality measures.
• Led cross-functional teams in Hybrid/Agile/Scrum projects, initiating technology upgrades, automation, and process improvements.
• Collaborated with CXOs and global stakeholders, conducting As-Is and To-Be analyses, prioritizing 8 ideas for a +23% productivity rate, and launching Automatic Re-drive listings to save 50 man-hours daily

Hyderabad, Telangana, India

• Spearheading the Identity and credit risk on payment gateways across LATAM and JAPAN market places and identify the fraudster patterns and collaborate with product team to enhance the AI & ML Teams
• .Gathered requirement and business objective to create project milestones & KPIS to evaluate performance.
• Developed annual budgets and resource requirements, in line with long term sustainable growth plans and bridged the gap between Forecast and capacity teams
• Drove expansion of JIIT (Just in time translation services) on webpages in JAPAN MP with 30 FTES by coordinating with engineering team in terms of testing features, building SOP, Training as the Language resources are.
• Developed 24 X 7 support and cross utilization of resources in JP and IND and established the bank calling, customer calling workflow and designed the business metrics

Hyderabad, Telangana, India

• Led 59 Delivery stations, including own warehouses, Depots, and 3PL sites, ensuring a first delivery success rate with 2.5 million products, and implemented SCM compliances across 59 Delivery stations PAN INDIA.
• Owned Inventory Management, Vendor Management, Team Management, Audit, STO planning, and Service Level improvement, receiving the Pinnacle Award 2019 INDIA for driving cost efficiency per shipment and expanding.
• Piloted Targetability and Amazon Fresh programs, significantly improving first delivery success rates, implementing temperature-controlled solutions, and setting SOPs for delivery partners. Implemented 6S, Lean Six.

Hyderabad Area, India

• Monitored and governed team performance and lead a team of 30 members for 14 Delivery stations. Responsible for delivery success rate, coordinate between vendors for efficiency and cost per shipment, SLA management.
• Played a Pivotal role in improving customer delivery experience by implementing POD (Proof of delivery), Timely deliveries across East and Central Region.
• Responsible for setting the service level standards for delivery partners (Flex & 3 P) and payments.

Hyderabad, Telangana, India

Responsible for managing a team of 15 associates and their performance and co-ordinate with various vendors AMZL and 3P for successful delivery of shipments and work on Customer escalations to improve the delivery experience.

Hyderabad, Telangana, India

Coordinate with NA UK region ECR escalations regarding the prime deliveries and support AMZL logistics in delivery success rate

Hyderabad, Telangana, India

Work for Google payment services and identify the fraudulent activities

Hyderabad, Telangana, India

Responsible for Customer trust protection. when an order is placed and if Machine identifies any suspicious activity, routed as a contact and we are responsible to weight multiple factors like payment type, IP address, fingerprint, password and take a calculative decesion