Conducted daily collection calls and correspondence in a fast-paced, goal-oriented department, providing bothinternal and external customer service on collection-related issues.Managed customer inquiries regarding disputes, repayment records, and statement issues, ensuring prompt andaccurate resolution.Monitored and maintained assigned customer accounts, including handling calls, account adjustments, small balancewrite-offs, and customer reconciliations.Performed various tasks to support the accounts receivable department, collaborating with sales and seniormanagement to expedite the collection process.Communicated and coordinated with the sales department and account managers to develop and implementeffective collection strategies and payment arrangements.Ensured timely delivery of invoices to customers, facilitating prompt remittance of payments.Engaged with customers via phone and email in a respectful manner, successfully establishing repayment goals andadvising on debt repayment strategies.

Generated monthly metrics (MIS) and created quotes, contracts, and amendments, including renewals.Prepared and updated process documents, ensuring accuracy and compliance.Managed invoicing for international customers (APJ), resolving disputes and uploading invoices to customer portals.Participated in invoicing processes for foreign clients, including handling E-invoicing requirements.Developed various MIS reports tailored to management needs, aiding in decision-making processes.Logged incidents and service requests, maintaining detailed records and categorizing incidents by type and resolution

Created various MIS reports aligned with management requirements to support decision-making processes.Acted as a maker in the overall process, reviewing alerts and providing comments before assigning them to a checker.As a checker, made informed decisions based on review comments provided by relevant makers.Provided customer support, troubleshooting devices, and delivering technical assistance via voice, email, and chat.Managed the Order to Cash (O2C) process and Accounts Receivable Reconciliation, including Cash Application throughEFT, handling customer payment inquiries (disputes, misallocations, refunds, direct debit), and performing debt analysis.Monitored and resolved payment issues such as misallocations, credit transfers, incorrect or excess refunds, and missingpayment allocations to customer accounts.Ensured accurate customer remittance matching, Cash Application, Suspense Account Clearing, and Account & BalanceWrite-offs. Managed Bad Debt clearing through account maintenance, including the creation of Journal Entries, Credit andDebit Memos, and Adjustment Entries.Led team initiatives, including allocating work items, tracking hourly production, and conducting team huddles to discussand resolve errors.

Manage office supplies stock and place ordersPrepare regular reports on expenses and office budgets.Maintain and update company databasesOrganize a filing system for important and confidential company documents.OS installation & PC trouble shooting.TOOLS Experience with office management software like MS Office (MS Excel and MS Word, specifically)