Srikanth Rupakulla Email & Phone Number

Savannah, Georgia Area

Over 14+ years of experience in IT and Telecom industry. I am with ATN International as Technical Support Analyst supporting the leading telecom operator GTT in Guyana.I am committed to provide E2E technical solutions by integrating multiple systems for projects such as WhatsApp Bill Message to Customers, Salesforce Marketing Cloud Bill Messaging service, MyGTT Customer Application, and migration projects.Solution designer for product configuration in billing systems. Also providing technical support for the Operations team with Rating, Bill Generation and Formatting, Product Configurations, Order Management. E2E Solution Architect for Projects, System Integrations and Product Configurations. Automation of Billing Processes and tasks in Telecom OSS/BSS using PLSQL, Shell Scripting, Dell Boomi API Services. Data Analytics and Reporting for Financial Systems. Vendor Management by reviewing KPI’s, Weekly and Monthly SLA Reviews and Ticket management. Technical Support to Operations Team, UAT Testing Team, Network teams.

Guyana

I am with leading telecom operator in Guyana GTT onsite as part of ATN International shared Services as Technical Support Analyst supporting the leading telecom operator GTT in Guyana.I am committed to provide E2E technical solutions by integrating multiple systems for projects such as WhatsApp Bill Message to Customers, Salesforce Marketing Cloud Bill Messaging service, MyGTT Customer Application, and migration projects.Solution designer for product configuration in billing systems. Also providing technical support for the Operations team with Rating, Bill Generation and Formatting, Product Configurations, Order Management. E2E Solution Architect for Projects, System Integrations and Product Configurations. Automation of Billing Processes and tasks in Telecom OSS/BSS using PLSQL, Shell Scripting, Dell Boomi API Services. Data Analytics and Reporting for Financial Systems. Vendor Management by reviewing KPI’s, Weekly and Monthly SLA Reviews and Ticket management. Technical Support to Operations Team, UAT Testing Team, Network teams.

India

I am with Aricent Technologies providing Billing Consulting and Global Tier4 Support Services to Comverse (Comverse 1 Product Owner) for Comverse 1 Converged Billing Product.As part of the Aricent Team, I am onsite as Billing Consultant to telecom operators who are using Comverse 1 Converged Billing System, Such as UTS Curacao, Cable and Wireless Jamaica, GTT Guyana. As a Billing consultant the below are my main roles and responsibilities. E2E solution for all Business Requirements and product configurations. Time to Market solutions and Order Management, Billing and Rating processes automations. Provide solutions by integrating multiple systems for Business Requirements. New Billing Integrations Onsite with Hardware Support.Also provided Global Tier 4 support for all the Comverse 1 Converged Billing System Users across the globe. As a Tier4 Support Engineer my responsibilities are as below. Provide support for all Billing Related issues for the customer globally. Coordinate with RND for more analysis and Bug Fixes. Porting or creating a new Bug fix in Comverse Release management system. Ticket Management and On Call support for Customers 24/7.

India

I worked in Wipro Technologies as Analyst Programmer supporting the telecom operator Aircel OSS and BSS systems. I am responsible for providing solutions to Aircel Business Requirements in Billing System and more as below. E2E solution and product configurations in Kenan FX 12.0 Billing System for all the Business Requirements (like Packages, Components, Tariffs, Usage Points, Roaming, Discounts, HQ Contracts etc..) Execute monthly Bill Cycle for all Postpaid customers in different circles across India. Execute Rating process to complete all Usage Rating and debugging MIU (error) CDR’s and clearing the same by fixing the customer issue. Analyzing customers complaints and providing a solution to the end customer. Supporting all Roaming Configurations in the billing system. Developing, Executing, and providing monthly Revenue report based on the requirements from Revenue assurance teams from KPMG and Ernst & Young. Supporting Order Management, Workflows and API Services.

India

I am with Tata Consultancy Services as Technical Engineer providing support to the telecom operator Tata Tele Services OSS and BSS systems. I am responsible to provide the solution and configure the business requirements into Kenan FX 11.7 Billing Systems. Configuration of different types of Telecom Products (like Tariff Plans, Schemes, Add-ons, VAS, Handset Packages) in Kenan FX 11.7 Billing System. Configuring the business packages into POS system like EPOS, CRM, TIBCO and Metasolv. Configuration of HQ Contracts, Cycle Independent Unit Credits, Corridor Discounts and Cross Product Discounts Supporting Daily Bill Cycle for the Post Paid customers of TTSL (All Circles). Configuring the Journal (JNL) details in Billing System. Supporting testing team with SIT and UAT testing of the products in Front GUI, Usage Processing and Bill Generation.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, 71%

Mpc, 66%

Education record