Srikanth R Email & Phone Number

San Jose, CA, US

Documenting the required technical specifications based on the business requirements. Documentation of changes and new development as technical and functional specifications. Recording all the information and taking appropriate action to resolve the issue permanently. Analyzing and updating the existing reports and providing the data to required teams..

Beaverton, OR, US

Involved in providing the design solution, technical methodologies and processes solution to meet the customer requirements. Manage and coordinate activities during the overall ticket life cycle in Incident and Problem Management. Developed new user interface for Help Desk Team. Involved in working with process owners to develop workflow, implement the.

Gathered requirements from stakeholders at various phases to leverage ServiceNow within organization on End user self-enablement portal using CMS. Primary System Administrator and Developer maintaining the user-facing ServiceNow instance. Responsible of the ServiceNow tool administration module and creation of new Groups, IT Services, Application, Business.

Hyderabad, Andhra Pradesh, IN

Contributing in Design and Developing New Features in ITSM Applications (Change Template Tree Selection).Fixing Customer/Partner and Internal Defects in Change Management Application.Came up with Developer Guide for all the Hot Spot Areas of ITSM (like Foundation, Template Area, Work Info, Process Flow Bar, Custom Process Flow, Approval Server Application.

Created and managed Remedy user accounts. Maintained and created Remedy forms/templates, CTI, filters, active links, escalations, problem ticketing and IMAC systems for Workflow using Remedy Admin tool. Used different methods to update/upload data into remedy schemas by using Remedy Import tool and other API methods using ODBC and JDBC. Installed ARS.