Srikanth Kumar Email & Phone Number

Dallas, Texas, United States

• Working on Agile (SCRUM) Methodology and using JIRA• Using SFCC to communicate between Clients and Candidates through web accounts.• Working SFCC Standard objects of Companies, People, Job Order, Planner, and Dashboards Reports.• Tested and validated the Field Service Lightning (FSL) features to ensure end-to-end functionality for service management applications in Salesforce.• Conducted functional and regression testing for Field Service Lightning components such as Work Orders, Service Appointments, and Field Service Mobile App.• Worked closely with developers and business analysts to test customizations, including creating custom fields, automation rules, and workflows specific to the Field Service process.• Performed testing on the integration of the Field Service Mobile App to ensure that technicians could efficiently manage service orders, parts, and schedule appointments in real-time.• Validated the setup of the scheduling and dispatching features, ensuring that the right technicians were assigned based on availability, location, and skillset using the Dispatcher Console.• Collaborated with the business users to perform UAT, focusing on field service operations like dispatching, asset management, and customer interaction.• Ensured that all custom configurations and solutions met the specific business requirements for field technicians, ensuring a smooth process from case initiation to resolution.• Created and maintained automated test scripts using Selenium and other testing tools to validate the Field Service Lightning features, including mobile functionality and integration with the Salesforce CRM.• Used Salesforce DX and Apex to write test cases for validating service orders, work orders, and other FSL features.• Tested data flow from field service operations to the Salesforce CRM to ensure accurate and real-time updates, including job status, inventory, and customer feedback.

Fortwayne Indiana

• Worked as a Salesforce CRM Testing Analyst in Salesforce CRM Lighting Testing.• Worked on Agile (SCRUM) Methodology and using JIRA/Microsoft AZURE VSTS for defect tracking.• Created and executed Manual test cases, raised defects and tracked the same to• Involved in Integration Testing SFDC to DELL Boomi, to Microsoft Dynamic 365.• End-to-End Test Case Preparation, Schedule Planning and Co-ordination with QA team.• Provided status to Leadership team at regular intervals.• Involved in Test Scenario/ Test Case Preparation and Test Execution (Integration and E2E)• Co-ordinating with the Development team for Bug fixes.• Responsible for the Smoke testing in all the Dev, QA, UAT, Production Environments.• Involved in testing of Quote Configuration, Price Book.• Responsible for the all the environments Smoke Testing and signoff.• Involved in Production deployment plan and sign off from the QA Team.• Involved in Future Enhancement of the Project.• Data Management: Data Quality, Data import and export data using Data Loader and Data Import Wizard.• Mobile Testing for Docu-Sign feature in the application.• Data Modeling: Customize Standard Objects and create Custom Objects relationships Lookup and Master-Detail.• Worked on Sales, Service, and CPQ Salesforce Products.• Run the Salesforce Queries (SOQL and SOSL).

Hyderabad, Telangana, India

• Act as a lead in creation, preparation and conduct quality assurance reviews with the business partners• Attend initiative meetings with Business Analyst, Development Team, Business user’s & Project status meeting.• Coordinate with business analysts to clarify application requirements.• Reviewing test cases with Business (Implementation, Vault Analyst, Customer Service & BA)• Plan and direct UAT testing schedule and assignments.• Co-ordinate with the Business to validate test scenario’s• Create/Upload test scripts/requirements in HP ALM.• Provide walkthrough for the business on the new functionality for the release• Analyze, test and perform ambiguity reviews of business requirements and functional specification document• Work with the business to address issues identified during testing• Test Web services call on SOAP UI for different messaging format, EGI & IFX on SIT/UAT.• Verify results both on UI, logs & database using DB Visualizer• Monitor project status and update the status to the release management.• Log and track defects in Quality Center & JIRA.• Follow up with the developers to get the defect fixed.• Co-ordinate regression effort performed by the business team on UI, Web services & DB in UAT environment.

Hyderabad, Telangana, India

• Administered Salesforce CRM applications for Sales, Marketing and Support Departments.• Developed questionnaires for stakeholders, definition of the Use Cases and requirements along with control flows and user interface mockups in Visual Basic.• Designed GUI and Navigation flows for the generic viewer facing the end user using MS power point, Visio.• Perform and guide BSA testing for Salesforce application in marketing cloud.• Worked on Record Types, Validation Rules, Triggers and Page Layouts.• Develop and execute Test Scenarios, Test Scripts, test data documents based on Requirements and Design documents mostly in agile environment.• Collaborated in Designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers for email services and lead-to-contract conversion.• Performed administrative activities on Sales, Service cloud by creating User, Roles, Profiles, Workflow rules and Approval process.• Implemented sales cloud and service cloud to improve customer retention and service delivery process improvement.• Collaborate with QA and Development teams for requirements clarifications.• Closely Work with the Development Team to understand the Technical Architecture and Technical requirements of healthcare Claims Workstation.• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.• Managed and implemented customization requests by CRM Manager.• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.• Designed and developed custom Visualforce pages and complex apex controllers to create, Commission and Sales Enablement widgets as per the requirement.• Evaluated Business Development representative team needs while conveying the value of Sales Cloud. Conducted Analysis and design of the Salesforce.com.