Business Analyst
Bengaluru, Karnataka
Involved in business and functional requirements gathering and, in reviewing existing system’s configurations, and provide solutions based on business needs in an Agile environment. Work closely with Product Owner as a Business Assurance Analyst to ensure and validate the business requirements are designed and functioning per the ask and customer experience is improvised.Responsibilities:• Understand project scope; Involve in requirements review meetings and propose user stories and acceptance criteria and prepare and execute test case design. • As a Consultant, interview IT and Business Stakeholders across the entire organization to gather relevant technical, statistical and financial information about all the applications leveraged across the organization to perform Application Portfolio Rationalization (APR)• Attend Scrum calls, Backlog Refinement & Retrospect; Analyze end customer feedback and propose ideas to Product Owner to improve end customer experience• Involve in UX design meetings, POCs and content writing of web apps. Perform impact analysis; Perform high level API and detailed UAT• Provide Pre-prod sign offs. Perform post go-live checks and provide prod support.• Use AWS Cloudwatch and SAP-ISU&CRM system to perform live account data analysis; Study data trends and identify critical issues; • Keep up-to-date with the current market trends and propose innovative ideas to the team for further improvisation in customer experienceTechnical Expertise-Project Management/APR Tools - MS Project, Gantt Chart, LeanIX, MS Powerpoint, ConfluenceBusiness Analysis Tools - Pega Business Architect, JIRA, MS Visio, AzureDatabases & ERP Systems - MS Excel, SAP CRM, Postgre SQLProgramming - R Programming, Base SASContinuous Improvement Tools - Lean Six Sigma, Pareto Analysis, Root Cause Analysis, 5 Whys AnalysisReporting Tool - AEM Manager, AWS Cloudwatch