- Data-driven performance improvement assessment and operational transformation of large healthcare organizations in the United States.- Built large-scale revenue estimatimation data models with predictive analytics and regression models (technologies used: R, Python, SQL)

- Project Management of process and technology implementations of Healthcare Digital Engineering team across Provider and Payer clients in US and Middle East- Led Process Improvement projects within the US Healthcare to the scale of $5Mn+- End-to-End Current State Assessment of all the information flows and baselining of operational processes in provider revenue cycle management with detailed process flow diagrams indicating breakpoints, redundancies, etc., conducted stakeholder interviews and workshops, analyzed enterprise assets and documents, performed historical data analytics to identify gaps and business use cases for improvement

Process Consultant - Led and Executed a DMAIC project till the completion of Analyze phase with recommendations for Improve PhaseEnd-to-end analysis of all the information flows of various platforms with detailed process flow diagramsEstimated the financial and non-financial benefits of implementing the project with a detailed Impact Analysis. Identified around 40 process improvement opportunities with approximately 900 hours of time savings

Key Responsibilities• Coordinated and streamlined the IT support of 10 pharmacy applications for a US Healthcare organization• Managed multiple modules of Incident ticket inventory reduction and Problem Ticket Management• Engaged with development teams to intake new enhancements and provide support during triage weeksTraining and Leadership• Conducted technical and domain knowledge transition to trainees on Business-critical applications• Led the process improvement team within the project which comprised of 20 skilled associates • Mentored Lean Six Sigma projects across the account comprising of 400 associatesInitiatives and Acheivements• Executed Process Improvements to save USD 1.1 MN for a Fortune 500 US-based client• Recipient of Best Process Improvement Project award at the Healthcare Unit level of TCS for cost savings• Conferred with ON THE SPOT AWARD from TCS for outstanding contribution to the organization • Certified Lean Six Sigma Green Belt by TCS for successfully implementing a process improvement project • DC RUM Application Performance Monitoring specialization certificate from HumanaKey Highlights• 0 Problem ticket inventory for 2 continuous quarters through focus on Problem Management• >50% reduction in Incident ticket inventory in a period of 1 year through focus on immediate code fixes• High reduction in impacted user minutes and major incidents through continuous focus on Application health