Srikant R. Email & Phone Number

California, United States

Bentonville, Arkansas, US

Lead cross-functional teams in piloting and launching AI powered emerging technologies @Walmart Global Tech, elevating digital customer engagement. Establish effective program structures, mitigate risks, and simplify technical complexities to drive informed decisions across functions. Promote cross-team collaboration, fostering growth and Program.

San Jose, CA, US

• Lead complex technology platform integration programs supporting PayPal’s global expansion as a leading provider of financial services. Responsibilities include managing a team of program managers to drive successful.
• Establish operating model for complex cross functional initiatives, drive solution discovery efforts and manage end-to-end product delivery interfacing with internal teams and external partners
• Resolve bottlenecks, facilitate decision making and escalation management, anticipate and balance customer and business needs with current technology constraints to meet expected delivery timelines
• Facilitate creation of technical integration guides, platform documentation as part of operational readiness and training; drive process improvements to optimize product launch and integration timelines
• Guide and mentor team members to develop, maintain program health status for executive management, manage program level risks and communication to drive better alignment to business outcomes
• Analyze business metrics and collaborate with stakeholders to develop go-to-market plans and influence product roadmaps, implement best practices and new tactics to enable seamless execution for product launches

San Jose, CA, US

San Jose, CA, US

Nassau, Bahamas, BS

• As the Product and Technology Lead at EY's digital banking practice, played a pivotal role in shaping IT strategy and overseeing complex technology transformation initiatives for top-tier US retail banks, encompassing.
• Led strategy definition and build out of next-generation mobile wallet platform and system integration activities that delivered new product features driving 10X increased customer adoption
• Managed a multi-year program to onboard mortgage servicing functions to a common enterprise content management platform resulting in 40% operational cost reduction
• Facilitated discovery sessions with key stakeholders and product teams to identify current state processes and defined detailed requirements and functional design for target state technology platforms
• Managed creation of project deliverables, work-plan updates; tracked risks, issues and changes that provided accurate status and milestone reporting for leadership on overall progress
• Conducted working sessions to finalize user experience design and implementation of prototypes with key business and technology stakeholders; Planned and led user acceptance testing efforts that resolved customer.

Nassau, Bahamas, BS

• Championed several digital banking and omni-channel strategy implementations in leading financial institutions to build customer self-servicing capabilities across mobile, web, and service centers that improved user.
• Delivered a transformation program strategy and managed a call center pilot release that measured improvements in customer experience and success metrics
• Supported system integration, project management support for de-novo direct banking engagements
• Conducted meetings/conferences/interviews with client representatives on a regular basis; delivered presentations to business users, management and executive committees to generate user buy-in
• Developed Design Documents highlighting technical and functional level configuration and customization details needed to finalize client requirements; Created and managed project plans and managed end to end execution.
• Facilitated program related related discussions, efforts, issues and risk mitigations with key stakeholders to resolve program bottlenecks

Mumbai, Maharashtra, IN

As Engineering Manager for Bank of America’s preferred technology vendor, led a global team to manage critical technology implementations across its core banking platforms, credit card products and CRM solutions. Supported front-end redesign of the online retail banking and credit card websites supporting new product launches, enhancing user experience.

Mumbai, Maharashtra, IN

Masters, Information Systems & Management

Bachelors In Technology, Information Technology

Certificate Of Business Excellence, Strategy & Management