As a Senior Manager in the Strategy and Planning function, I am responsible for leading the development and execution of strategic initiatives aimed at improving service maturity at the center level. This involves collaborating closely with site leaders and service lines to define and monitor initiatives, as well as conducting task and process mining to identify areas for improvement. Additionally, I monitor real-time KPIs and take corrective actions to steer organizational performance in the… Show more As a Senior Manager in the Strategy and Planning function, I am responsible for leading the development and execution of strategic initiatives aimed at improving service maturity at the center level. This involves collaborating closely with site leaders and service lines to define and monitor initiatives, as well as conducting task and process mining to identify areas for improvement. Additionally, I monitor real-time KPIs and take corrective actions to steer organizational performance in the right direction.In my double-hat role as PMO Manager, I work closely with the VP - Strategy & Planning to create Strategy Focus topics for the organization. As part of the monthly governance process, I evaluate global strategic project performance, and present a monthly review with recommendations and action plans in cases where projects deviate from the baseline or require management attention. I also play a key role in driving global topics of strategic relevance at the GSC, and actively participate in global DGFF projects as needed. Show less

Act as deployment lead in overseeing task mining software implementation across 5 GSC center for 4K users. Product Manager for the org task mining tool where I liaise with business in understanding their needs/wants and to present based on priority in our product roadmap(JIRA) for our task mining vendor to implement. To lead task (KYP.ai) & process mining (celonis) competency center for DGFF GSC. Deploy structured program in identifying operational improvement areas across DHL processes and… Show more Act as deployment lead in overseeing task mining software implementation across 5 GSC center for 4K users. Product Manager for the org task mining tool where I liaise with business in understanding their needs/wants and to present based on priority in our product roadmap(JIRA) for our task mining vendor to implement. To lead task (KYP.ai) & process mining (celonis) competency center for DGFF GSC. Deploy structured program in identifying operational improvement areas across DHL processes and enable scalable automation Show less

Establish Program / project management setup for a Finance organization. To deploy touchless performance management and improve operational efficiency through key initiatives and programs. Enable organization to adopt Project Management framework in managing projects

As Solutions PM for Strategy & Planning org (PMO), steer Business Transformation projects through active performance and risk management. Engage with senior stakeholders (VP/SVP) in presenting improvement areas, solutions to overcome impediments and deploy standard governance model to course correct projects in right direction. Also, as Global Change control lead act as thought partner for Transition Managers/Lead in identifying and meticulously capturing projects deviated from baseline, assess… Show more As Solutions PM for Strategy & Planning org (PMO), steer Business Transformation projects through active performance and risk management. Engage with senior stakeholders (VP/SVP) in presenting improvement areas, solutions to overcome impediments and deploy standard governance model to course correct projects in right direction. Also, as Global Change control lead act as thought partner for Transition Managers/Lead in identifying and meticulously capturing projects deviated from baseline, assess financial impact to Business Case and present changes to Change Control Board Show less

Consultant and a thought-partner for Engagement teams in selecting best suite of Solutions in delivering impactful recommendations to the Client. Manage and own E2E project lifecycle and have complete oversight during Execution and Control stage. Improve existing tools and innovate Solutions to our client deliverables thereby expanding team capabilities in delivering high impact results

Responsible for initiating projects and handles kick off calls in understanding the project requirement, timeline and budget involvement. Own E2E Project lifecycle and ensure user requirement is met within set time, cost and quality

Kick started career with McKinsey as an Analyst, working with the consulting team in providing support on data visualization, analytics and knowledge on client engagement