Manager
Arthur Andersen
Upon being hired as the Manager of Business Consulting, I directed the development of our client business transformation solution strategies and their execution, as well as our process redesign, systems development and integration, package implementation, organization design and alignment, and operations outsourcing. In doing so, I led a department staff of 20, ensuring optimal training and career development to improve their productivity. For one of our notable projects, I championed a marketable outsourcing solution architecture integration, which had a $13M budget and projected $5M in annual revenue. I established a firm-wide outsourcing offering with a facility that hosted modular and scalable solutions for clients hosting a wealth of core business applications. In addition, I oversaw the competency of a North American data warehouse. ► By constructing a complex operational data repository to pull data from numerous sources, clean it, and provide consistent view, I improved the data quality/reliability and enabled improved decision making for a large US CLEC.► I also modernized the ERP system for Gaylord Entertainment by converting it from manual/Excel to a customized, state-of-the-art ERP with rich data-mining functionalities and usability.► My persistent efforts to exceed our annual target utilization/service-quality ratings earned me recognition for being a top performer with solid delivery, zero to minimal attrition, and consistent attention to every project.