- Leading diversified projects from $10k to $2M budget under Healthcare, eLearning, Travel and Hospitality, Agri-Business, BFSI and others. - Heading and managing an offshore delivery team of 150 resources at state-of-the-art ODC at Chennai - Responsible for on-boarding new clients and bridging the offshore transition - Setting up best practices in the industry for project delivery - Ensuring seamless on-time communication with the client at every phase of the project - Working closely with Clients and Project Managers to check health of all projects and to ensure that offshore team delivers the required output - Safeguarding customer’s expectations and responsible for overall customer satisfaction - Collaborating with Resource Manager, Talent Acquisition and People Development Team to align right resources for the projects

Sphata Systems expanded operations into Bangalore and I was accountable for Bangalore operations.

As a member of the NM organizational re-alignment core leadership team, was instrumental in accelerating and successfully re-defining the work to create focus and capacity; socializing the plan of action across the organizations; managing the transition of work; creating governance; and success measures to align with the purpose of the newly formed ITOI (IT Operations & Infrastructure) division.Partnered and collaborated with Wipro in building an offshore arm to support heterogeneous Northwestern Mutual database systems to accomplish 24X7 support and lowered cost of operations by 35%. Managed and delivered all the necessary processes; procedures; escalation protocols and governance measures for enduring stability.Managed DBMS support organization (budget ~3.2M) to run day-to-day service operations for Northwestern Mutual.Re-structured the support organization as a cross functional group, to create flexibility in managing work and reduced resource allocation by 30%.Negotiated across different levels in the organization to finalize OLA’s (Operational level agreements) for Infrastructure and implemented periodic review processes. Delivered major version upgrades (~ $2.5M - $4M) on Sybase and Microsoft technologies within scope; schedule and cost in the capacity of outcome manager.Defined security and configuration standards to implement internal controls and established top-down, risk-based approach to be in compliance with Model Audit Rule (MAR) – Annual Financial Reporting Model Regulation.Lead research initiatives and proof of concepts on emerging technologies (Hadoop; Analytical data store etc.) to define requirements of tools to store, integrate data, analyze and deliver insights to drive technology recommendations. Ability to guide, influence and drive creation of technology roadmaps and assessment for data domain assets.

Featured, planning guide for performance tuning methodology and data security management in distributed systems. The guides were leveraged by Sybase Professional service consultants for client engagements.Worked as an Principal Consultant within Sybase Professional Services providing consulting in various activities including installation; configuration; troubleshooting; fire fighting; best practices; new deployments, etc on back end Sybase and middleware Products.

Developed and advanced technical support center of Sybase Products Middle East (Abu Dhabi – United Arab Emirates) from supporting few clients (10) to several clients (60) for the entire Middle East region.Built the required technical infrastructure within Sybase Products Middle East for the support center.Facilitated and served as an instructor on various Sybase technology courses to corporate and individual organizations.Conducted various Sybase technology road shows at Dubai GITEX and corporate organizations.