Srini Samala, Mba, Itil® Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Creating a strategic support relationship with key stakeholders in the customer organizations, both within IT and their business groups to enable quality delivery aligned to their business outcomes.Responsible for the support services relationship, including managing the delivery of all support services, customer satisfaction, while driving business growth for Microsoft and supporting our customers on their digital transformation.

95877 Bezons, Fr

Technical project leadership within a client-focused Program Management Office (PMO). Planned, implemented, and oversaw complex technical infrastructure and application environments utilizing Waterfall and Agile methodologies.Client-Centric Service Delivery: Aligned managed services with client business needs, astutely navigating complex relationships and maximizing best-in-class and emerging technologies.▶ led a global team - on-shore, off-shore and customer resources – in successfully transitioning Customer’s remote sites involving hundreds of critical client systems/servers to Atos support, as part of the customer renewal contract with a TCV of $99M.▶ Received accolades/awards from VP Cloud Services for successfully managing a high visibility project to move hundreds of Cloud based storage/backup devices from post-warranty support model to a self-maintenance program involving multiple vendors - estimated annual savings $1.5M

Espoo, Southern Finland, Fi

Oversaw North American NOC service delivery for diverse telecommunications clients with thousands of end users. Instrumental in NOC data center launch including network connectivity, vendor relations, service-level agreement(SLA) development/compliance, key performance indicator (KPI) definition, and business partner approval. ▶ Managed and led a 14-member global service delivery team, increasing customer satisfaction and achieving 99% on-time issue resolution as principal client contact.▶ Cost Savings & Process Optimization: Accelerated service response time and maximized business continuity. Re-engineered internal practices and slashed vendor contract costs 35%Technical project leadership for an $8M global trouble ticket system. Oversaw project team comprising 24 team members, including offshore and onshore resources as well as contract and vendor staff.▶ Achieved implementation in the United States and India under budget and ahead of schedule.▶ Delivered $600K in annual savings (a 35% cost reduction) by restructuring vendor contracts related to capacity procurement and hardware maintenance.