Supervising the daily operations; designing & implementing business plans for hotels and strategy to achieve targets and ensuring implementation of brand service strategy & initiatives Ascertaining the hotel operations meet the brands standards, targets customer needs, employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Coordinating with property managers to complete & verify all… Show more Supervising the daily operations; designing & implementing business plans for hotels and strategy to achieve targets and ensuring implementation of brand service strategy & initiatives Ascertaining the hotel operations meet the brands standards, targets customer needs, employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Coordinating with property managers to complete & verify all paperwork, managing all processes for residents and ensuring the compliance to time frame Administering all resident activities, resolving all issues, participating in all offsite meetings for facility, providing training to all personnel and ensuring the stability in all processes Managing all resident movement of assign area and providing orientation to all new residents to facilitySchedulingallresidentheadcountonperiodicbasisandpreparerequiredreportsandinspectallsleepingquartersforstaff Preparing reports for all resident & associate accidents, performing regular crisis intervention and assisting to provide transportation to all residents for all out of facility appointments Supervising all resident visits and maintaining records of all correspondences Generating Sales Reports on daily, weekly & monthly basis and analyzing the same Performing SWOT Analysis on a regular basis; monitoring & comparing the competition Coordinating with Housekeeping& Maintenance Teams and ascertaining proper functioning of the department Conducting internal training to the staff; managing guest service functions to ensure corrective action is taken to resolve guest complaints and superior guest service is delivered Working closely with Reservations, Front-office and Sales Department to maximize occupancy rate and revenue Performing audits on a regular basis; assessing the guest room in order to audit the SOPs Show less

 Coordinating with property managers to complete & verify all paperwork, managing all processes for residents and ensuringthe compliance to timeframe Administering all resident activities, resolving all issues, participating in all offsite meetings for facility, providing training to allpersonnel and ensuring the stability in all processes Managing all resident movement of assign area and providing orientation to all new residents to facility Scheduling all resident… Show more  Coordinating with property managers to complete & verify all paperwork, managing all processes for residents and ensuringthe compliance to timeframe Administering all resident activities, resolving all issues, participating in all offsite meetings for facility, providing training to allpersonnel and ensuring the stability in all processes Managing all resident movement of assign area and providing orientation to all new residents to facility Scheduling all resident headcount on periodic basis and prepare required reports and inspect all sleeping quarters for staff Preparing reports for all resident & associate accidents, performing regular crisis intervention and assisting to providetransportation to all residents for all out of facility appointments Monitoring all security cameras and ascertaining overall cleanliness & security of hotel in order to ensure compliance to allrules & regulations Supervising all resident visits and maintaining records of all correspondences Generating Sales Reports on daily, weekly & monthly basis and analyzing the same Performing SWOT Analysis on a regular basis; monitoring & comparing the competition Show less