Srinivasan Anandan Email & Phone Number

Chennai, Tamil Nadu, India

Worked as Scrum Master for Microsoft Dynamic 365 Project. Managed Larger Team and Delivered the Project on Time. Won Best Team Award for Successfully Completing the Project with 100% Quality.Currently Working as Scrum Master for Panel on Demand Project.

Chennai, Tamil Nadu, India

Chennai Area, India

• Managing a Team Size of 10 Members
• Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectation.
• Ensuring that the Team’s individual target/ Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager.
• Mentoring & Training the Team Members
• Planning the targets of the team and action plan
• One Point Contact for Handling Corporate Clients and Escalated Complaints

Chennai Area, India

• Role as Senior Customer Satisfaction Officer (Escalations) period April 2009 to December 2010:
• Managing a Team Size of 10 Members.
• Doing Quality Check for the Team Members E-mail Correspondence, Letter Correspondence response and share the feedback with the Individual.
• To Quality Check on Customer Calls and share the feedback with the Individual and give required training to improve the call quality.
• Preparing MIS report of Individual Fatal and Non Fatal Errors and share the performances of the Individual with manager on a weekly basis.
• Root Cause Analysis and implementing process changes.