• Worked with State of Ohio executive stakeholders and provided guidance as to how to manage current issues and mitigate future risks in legacy suite of applications with Ohio Department of Disadvantaged Disabilities (DODD). Reviewed go forward path on Snowflake development to rewrite DODD legacy applications and mitigation plan for current legacy application issues

Had multiple position @ General Motors in last 17+ years as Analytics Delivery Manager, Senior Operations Manager, Service Delivery Manager and Restructuring ManagerExecuted data digital transformation and created 360 views of data between sales, customers and marketing initiatives to provide predictive analytics and insights to business. Launched multiple data analytics programs like Dealer Health Tool, Sales Forecasting, Incentive Management and Lead Scoring with a goal of improving overall customer satisfaction, reduce cost and increase market share – $364 million annual business benefitInitiated Co Development model to enable cross-functional IT/Business teams to leverage data more effectively for their analytical and reporting needs. This model helping business to accelerate their plans by making faster decisions based on facts and dataManaged Global Operations for sales and marketing domain at General Motors. Portfolio includes hundreds of mid-range and mainframe applications. Worked with business, innovation and Operations teams in managing business SLAs, automating manual process and brought new enhancements to productionDeveloped resources by providing adhoc training needed for the job and inspired them in learn business processes and how the technology can enable those business plansWorked aggressively in resolving security vulnerabilities and SOX audit related issue across sales and marketing spaceWorked with cross functional teams and moved applications to cloud – With this approach, we were able improve application availability and reduce overall operating costExecuted multiple Solve IT projects with a goal of addressing repeat issues on legacy local unique applications. We were are successfully address many issues and stabilized applications and provided much needed stability. This improved business SLAs and reduced significant operating cost

• Created standardized Incident and problem management process with a goal of minimize the business impact and improving application availability. Also, responsible in change management in bringing all new business functionalities/enhancements into production• As a part of GMIT insourcing, established first ever Enterprise Command Center (ECC) for General Motors. Goal of the command center is proactive monitoring of the enterprise, to identify and fix IT issues before it impacts business• Worked with tools team and established monitoring standards and created standard operating procedures, knowledge management articles/automation to address these monitoring alerts. With this cross functional collaborated environment coupled with matured process, tools and people helping General Motors IT to meet business SLAs• As a part of GM restructuring consolidated warehouse operations and decommission IT infrastructure and aligned IT support resources. • Created and executed a plan to significantly reduce infrastructure and support related costs by consolidating data centers. As a part of these consolidations, we also moved applications from old legacy environments. This project resulted in significant IT operating costs per year. • Worked with IT senior executives and business leaders and created a standardized IT business process outsourcing for General Motors and managed delivery of outsourced services• Managed IT operations for Consumer interface (B2C) and Dealer Interface (B2B) applications globally. Worked with contract management in executing many contract changes to support business and reduced the IT cost and improve overall service levels

Designed, developed and executed many CRM programs for General Motors North American marketing divisions. Worked with marketing creative agencies, data mining companies and GMs senior executives and developed workflow methodology for these CRM marketing initiatives. These workflow processes helped us to launch many marketing programs quickly and cost effectively. Worked with marketing teams and created Customer Lifecycle Management (CLM) for GM. CLM helped the marketing teams to target in-market customer more effectively using fewer marketing dollars. Created many processes to help business to be more effective in their marketing initiatives and also saved significant dollars to GM business

Successfully ran IT operations and met business SLAs. Responsible in managing IT contracts, budget and resources to make sure IT not only meets business requirements, but also come up with ideas to enable business plans. Upgraded infrastructure and Informix database engine and completed all Y2K related projects. Created work breakdown structure across all IT resources to clearly clarify roles and responsibilities of all stakeholders. This helped to significantly reduce the bottle necks in IT operations and costs.

Designed and Developed many IT systems like lease loyalty, college grad and first time buyer and Disney in-store merchandise promotion applications. Lead the full project management lifecycle in designing, developing and testing applications to make sure they meet business requirements before deploying them into production. Maintained database space, disk spaces and created new databases. Supported the development process and sized database objects, defined space requirements, security requirements and SQL tuning goals. Evaluated and implemented the methodologies for ongoing proactive database tuning of memory, I/O, wait, locks and latches. Developed and configured backup recovery strategies for different databases as per the business requirements.