Srinivasan Muralidharan Email & Phone Number

United States

Scottsdale, Arizona, Us

Supported subscription revenue generation of high $200M. Spearheaded a multi-system deployment, increasing efficiency by 50%-60% across sales processes. Launched seamless end-to-end integrations, enabling 2-minute customer onboarding and reducing quote processing time by 45%. Boosted customer retention, increasing product licensing success to 99.5% and improving billing accuracy to 99%.Driving digital transformation and optimizing go-to-market systems to enhance operational efficiency and customer experience. Led the deployment of critical platforms, including Salesforce Service Cloud, Sales Cloud, Conga CLM, Oracle CPQ, and more.Expanded global operations by scaling the India development center, enhancing support and productivity. Established pipeline forecasting tools, improving sales insights for new markets.

Designed and launched the corelogis platform which offers a comprehensive, multi-tenant SaaS platform designed to be an 'office out of the box' for small and micro transportation businesses. Spearheaded the design and launch of LLM-based AI models to dynamically match vehicle availability with load information posted on social media Our platform empowers business owners to optimize route and vehicle profitability, manage consignments, prevent revenue leakage, and streamline fleet management. It's an all-in-one solution tailored to meet the unique needs of transporters, driving operational efficiency and business growth. Learn more at CoreLogis(http://www.corelogis.in)

Morrisville, Nc, Us

Driving Digital Transformation and Optimizing Enterprise InvestmentsRevenue Growth & Sales Efficiency: Delivered a partner self-service quoting platform processing $180M+ per quarter, increasing sales productivity by 25% through cross-functional business collaboration and business process redsign. Built AI/ML predictive discount models based on quoting history with an 85% accuracy in predicting the discount needed for a win.API-Driven Partner Integration: Automated quote requests and responses via APIs, saving 16 hours of manual work daily per partner and enabling 2-3 minute response times.Service Renewal Optimization: Through excellent business relationships and collaborations, Improved renewal productivity by 20%, reduced outsourcing costs by 15%, and cut processing time for large renewals (15K+ lines) from 2 days to 30 minutes.Built a high-performing team of 40 employees and 80+ consultants, with a $30M budget, to deliver scalable solutions that drive business growth and efficiency. GlobalTeams Established global development centers and graduate programs, reduced operation costs while providing 18x5 service with 100% SLA compliance. Led annual budgeting efforts in collaboration with the FP&A team.I lead transformative IT strategies that optimize enterprise investments across Oracle ERP, HCM, Salesforce, Analytics, RPA, Middleware, and Database platforms. RPA Center of Excellence: Led 20+ automation projects across finance, sales, and supply chain, achieving 15%-20% productivity gains. Reduced contract activation time from 36 hours to 1 hour, with 55% touchless ordering.Oracle HCM Migration: Successfully migrated legacy HR systems to Oracle HCM, enhancing data insights with advanced analytics and management dashboards. Managed information systems application development, support, and applications security in collaboration with Information security leadership.

San Jose, Ca, Us

In the culminating role of my tenure, I was promoted to lead initiatives focused on boosting sales productivity and delivering exceptional customer experiences through strategic investments in CRM, community, and web technologies. I managed a 17-person team and collaborated with procurement and legal to optimize vendor contracts and reduce costs.40% Call Drop Reduction & Improved Customer Satisfaction: Introduced advanced call routing and CTI integrated with Salesforce, reducing call drop rates by 40%, leading to significant gains in customer satisfaction.30% Efficiency Gain in Global Support Services: Automated the L3 escalation process by integrating Salesforce with Jira and TeamTrack, improving GSS efficiency by 30% and ensuring prompt updates to customer cases.$400M Service Renewal Business Impact: Developed a custom tool to support Brocade’s $400M service renewal business, increasing service sales productivity and throughput by 40%.Digital Transformation: Spearheaded the implementation of Oracle CPQ as a flagship external configurator, supporting the seamless digital transformation of Brocade’s customer experience.Optimized User Experience: Enhanced the customer portal with improved UX insights powered by Wave Analytics and knowledge search solutions, delivering a more intuitive experience for users. Managed information systems CRM security in collaboration with Information security leadership.Led annual budgeting efforts in collaboration with the FP&A team.

San Jose, Ca, Us

In 2011, I was tasked with shaping a multi-year IT investment strategy aligned with business objectives for the supply chain/manufacturing, driving technology solutions that improved efficiency and delivered measurable value. Collaborated with supply chain leadership to lead refinement and redesign of business process using 6-sigma and Kaizen process improvement methodologies.75% Reduction in Product Issue Analysis Time: Led the implementation of near real-time factory data analysis (IoT), reducing analysis time from 8 hours to 20 minutes. This initiative, powered by big data solutions (Cassandra, Storm, SaaS BI), earned the company’s Excellence Award.40% Reduction in Approved Projects: Established a Business Value Index framework to evaluate and prioritize projects, reducing the number of approved projects by 40%, while improving the traceability of IT's impact on business value.Process Automation & Efficiency Gains: Analyzed manual reporting processes and automated high-value tasks, providing budget and effort estimates to guide executive decision-making on prioritization.e-Commerce Enablement: Implemented Avangate e-store with seamless integrations into the web portal and Oracle ERP, unlocking e-commerce capabilities for the business.Strategic IT Roadmap: Developed and deployed a Business Capability Management framework to govern quality systems (Agile PLM and PQM), ensuring IT roadmap alignment with business strategy.

San Jose, Ca, Us

Since transitioning to back-office applications management in 2007, I have spearheaded the implementation and optimization of key systems, including Oracle EBS, Fusion Middleware, Data Warehousing (BI), Salesforce (SFDC), Oracle CPQ, and Agile PLM. My collaborative approach with Human Resources has fostered leadership development and a culture of teamwork, accountability, and adaptability within my teams, driving exceptional collaborative problem-solving capabilities.Oracle CPQ Implementation: Led the integration of Oracle CPQ (Big Machines) for pricing and quoting, automating the deals desk process to enhance throughput and reduce cycle time by over 40%. Achieved seamless integration of Oracle CPQ Cloud with Salesforce and Oracle ERP, streamlining the quote-to-order process.Order-Entry Error Reduction: Engineered a 70% reduction in order-entry errors by implementing a robust integration between SFDC and Oracle CPQ, utilizing SOA Fusion Middleware for quote-to-order conversions.Process Optimization: Enhanced onsite-offshore engagement processes through Six Sigma methodologies, resulting in a dramatic 95% decrease in business escalations and a 40% reduction in regression errors.Business Intelligence Performance: Improved BI load performance from 7+ hours to under 2 hours, significantly accelerating access to critical reports and metrics for informed decision-making. Supported Supply chain, Manufacturing, Finance , HR, Sales and Support processes.

San Jose, Ca, Us

I enhanced and supported the Oracle E-business suite, Agile PLM, Oracle CRM applications, and backend integrations. • Collaborated with the business to align IT priorities to business objectives and highlighted the business value of IT investments. • Built trust with business leaders and partners through engaging, candid leadership.

Boston, Ma, Us

Served as a technical consultant throughout development and production support for Oracle e-business suite (Supply Chain and Finance)

Phoenix, Az, Us

• Managed workflow, forms, and interfaces development for order management, pricing, and custom applications.

Us

• Served as a technical consultant throughout development and production support for Oracle e-business suite (Supply Chain and Finance), Agile PLM and interfaces, and vendor-managed inventory customization and notifications.Vendor Managed Inventory customization and notifications

Bangalore, Karnataka, In

Oracle e-biz Financials Development ( GL,AR,AP)Production Support

Responsible for PLC programming and process plant maintenance

B.Tech, Electronics Engineering

Master Of Science (Ms), Engineering/Industrial Management

B.Sc, Chemistry